The Senior Technician role
We are looking for experienced senior paint sprayers and bodyshop technicians to join our Quality Assurance team.
As a Senior Technician you will be supporting the Quality Assurance team and Sector Managers to achieve performance and quality standards. You will be responsible for maintaining quality levels across the business and undertaking customer service repairs. Communication with the leadership team is a key responsibility to ensure our mobile technicians are supported and any areas for training and development are identified.
You will be responsible for your own, fully equipped Shine Mercedes van which will be provided to you. Your key tasks will involve ensuring any customer service concerns are dealt with and issues are evaluated and reported accordingly.
Your role will also involve providing support to our mobile technicians while promoting Shine’s culture and values.
About Shine!
Shine is a national network of fully employed experienced mobile cosmetic paint repair technicians. We’ve been around for more than 20 years and have won the BSI Kitemark Excellence Award twice, so it’s safe to say we know the motor industry and we know what works well for our team.
Our Sector Managers all started out as cosmetic repair technicians, which means they know the ins and outs of the role and can support you every step of the way.
At Shine your input will always be valued and you will be treated as an individual, not just a number. Our team members not only take pride in the work they do, but they are also proud to be part of the Shine family!
Benefits of being a part of the Shine! Team:
- Starting basic salary up to £45k (depending on experience)
- Monthly bonus
- Weekly Pay
- Company pension scheme
- 30 days annual leave (including Bank Holidays)
- Discount platform offering access to discounts and cashback at over 800 retailers
- SmartTech at Currys PC World
- Employee Assistance Programme and access to online Employee Wellbeing Hub
- Full induction into the Shine family
- One-to-one training and support if needed
- Home Start
- No cold calling customers needed – all work arranged by Head Office team
- No trade-work
- Branded uniform and Company mobile phone
- Fully stocked Mercedes vehicle and fuel card provided
- OEM approved products
Essentials for the role
- Extensive knowledge and hands-on experience of vehicle bodywork and paint repair methods, with technical knowledge to complete work to an excellent standard
- High attention to detail and strong commitment to achieving excellent repair and finish standards
- Ability to handle customer service situations professionally, remaining calm and focussed on achieving a positive solution
- Experience with water-based paint and 2k clearcoats
- Ability to work independently and make sound technical decisions while working remotely
- Problem solving and decision-making skills
- Flexibility to travel where required (no fixed office)
- Full UK driving licence
Pay: Up to £45,000.00 per year
Benefits:
- Referral programme
- Store discount
Work Location: On the road
