Neighbourhood Housing Assistant
The Neighbourhood Housing Assistant plays a vital role in supporting the delivery of high‑quality, customer‑focused housing management services across North Tyneside. Working within the Neighbourhood Housing Team and reporting to the Neighbourhood Housing Manager, the post holder provides essential administrative, operational, and customer service support that contributes to safe, sustainable, and well‑managed neighbourhoods.
The role directly assists Neighbourhood Housing Officers in managing day‑to‑day tenancy‑related activity, coordinating customer contact, supporting estate‑based work, and helping to maintain accurate records that underpin effective service delivery. This includes responding to routine customer enquiries, arranging home visits and access appointments, supporting digital service use, undertaking follow‑up visits where appropriate, and helping ensure that estate and communal areas are well maintained.
With a strong customer service focus, the post holder acts as a key point of contact for residents, enabling positive engagement and supporting tenancy sustainment. The Neighbourhood Housing Assistant also works collaboratively with colleagues across Housing and other Council services, contributing to joined‑up responses, improved service efficiency, and better outcomes for residents and communities.
The successful candidate
You will bring excellent customer service skills, a proactive approach, and the ability to communicate clearly and professionally with residents, colleagues, and partner organisations. You will be confident managing routine enquiries, organising your workload, and working calmly under pressure while maintaining the highest standards of customer care.
You will have experience of delivering customer service across multiple channels — face‑to‑face, by telephone, email, and digital platforms — along with strong organisational skills and the ability to work accurately and efficiently. You will also be comfortable supporting estate‑based work, conducting follow‑up visits, and applying agreed procedures to resolve routine issues, escalating more complex matters where appropriate.
A commitment to continuous improvement, excellent record‑keeping, and the ability to work both independently and as part of a wider team are essential. Knowledge of housing services or a related environment would be beneficial, and training and development opportunities will support further skills in housing management, customer engagement, and neighbourhood‑based work.
The Post is Fixed Term until 31st March 2027.
Contact:
For an informal conversation regarding the vacancy, please contact:
Leeanne Rooney, Neighbourhood Housing Manager
Or,
Lauren Young, Neighbourhood Housing Manager
Applications based upon flexible working arrangements are welcomed and will be given full consideration.
Why North Tyneside Council?
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
To learn more about Our Carbon Net-Zero 2030 Action Plan
Applying
To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.
Learn More
For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us" page here Work for us | North Tyneside Council
