Customer Accounts Officer

GreenSquareAccord -
Birmingham

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Job details

Permanent
£34,000 - £37,000 a year
11 hours ago

Qualifications

Arrears management
Accounts Receivable Credit Control
Organisational skills
Tenancy sustainment support
Customer support
Customer interaction
Rent arrears recovery in social housing
Communication skills

Full job description

Make a difference through every customer conversation

Are you experienced in income management, arrears recovery, debt recovery or credit control? Do you have the communication skills, empathy and resilience to support customers through challenging financial circumstances?

We`re looking for a Customer Accounts Officer to join our Customer Accounts Team in Birmingham. You`ll play an important role in helping residents sustain their tenancies, while ensuring rent and other charges are managed fairly and effectively.

Location: Brindley Place, Birmingham, B1 2JB
Salary: £34,000-£37,000 and £750 annual car allowance
Contract: One permanent and one FTC vacancy

Interview date: 25 August - face to face

What you`ll be doing

Manage and recover arrears across a range of housing tenures and a defined customer patch.

Provide a high standard of customer service, working with residents to find appropriate solutions and support tenancy sustainment.

Handle sensitive and confidential information responsibly, maintaining accurate records in line with Data Protection requirements.

Carry out customer visits where appropriate as part of the arrears recovery process.

Work closely with local authorities, the Department for Work and Pensions (DWP), courts and other partner agencies.

Prepare paperwork and present cases in court, with or without legal representation.

Attend evictions where required, following relevant policies and procedures.

Work collaboratively with colleagues and partner organisations to maximise income while achieving positive customer outcomes.

What we`re looking for

Previous experience in arrears management, debt recovery, credit control or income management.

A strong understanding of debt recovery processes.

Experience working to targets in a busy, fast-paced and changing environment.

Excellent communication, negotiation and customer service skills.

The ability to support vulnerable residents with empathy, professionalism and respect.

Strong organisational skills, with the ability to manage competing priorities and maintain accurate records.

Knowledge of welfare benefits and housing legislation would be an advantage.

Previous court experience, or experience working with local authorities, the DWP or other partner agencies, would be beneficial.

A DBS check will be required for the successful candidate, with further details provided following an offer of employment.

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