THE ROLE
As a Trade Counter Sales / Internal Sales team member, you will be the main point of contact for customers, quotations and processing orders both face-to-face and over the phone. You will play a key role in developing profitable business relationships, supporting branch sales targets, and ensuring a high standard of customer service.
CUSTOMER SERVICE & SALES
Greet and assist customers in a friendly and professional manner at the trade counter and by phone.
Handle customer enquiries, process orders, and provide quotations promptly and accurately.
Advise customers on product selection, availability, and pricing, using your knowledge of electrical products and manufacturers.
Inform customers about special offers, promotions, and loyalty programmes.
ACCOUNT MANAGEMENT & BUSINESS DEVELOPMENT
Maintain and develop relationships with existing and new customers to optimise sales, service, satisfaction, and loyalty.
Liaise with suppliers to negotiate special terms for large or one-off orders.
Work with colleagues to develop project tenders and submittals.
STOCK & STORE OPERATIONS
Assist with stock management, including restocking shelves, checking deliveries and conducting stock checks.
Ensure the trade counter and work area are clean, tidy, and well-presented with up-to-date promotional materials.
Ensure the approach and entrance to the branch, including car park, is clean, tidy, free from litter and as welcoming as possible.
Apply merchandising and point of sale techniques to maximise customer sales. Support the warehouse and stores team as required.
ADMINISTRATION & COMPLIANCE
Accurately process sales transactions and maintain up-to-date records.
Adhere to company safety policies and procedures.
Ensure compliance with company policies, health and safety and industry regulations.
TEAM COLLABORATION
Work collaboratively with colleagues to meet branch and company targets.
Support supervisors and managers with branch operations.
Assist with training new staff members when required.
WHAT YOU BRING
Excellent communication and customer service skills.
Strong negotiation and problem-solving abilities.
Good organisational and time management skills.
Proficient in Microsoft Office and experience with computerised sales/order systems.
Commercial awareness and understanding of basic business finance.
Previous sales experience, preferably within an electrical wholesale or trade environment.
Knowledge of electrical products essential.
Self-driven, results-oriented, and able to work independently and as part of a team
SALES PERFORMANCE & REVENUE GROWTH
Meeting or exceeding individual and branch sales targets.
Successfully upselling and cross-selling products to increase average transaction value.
CUSTOMER SATISFACTION & EXPERIENCE
Achieving high customer satisfaction ratings and positive feedback.
Efficiently resolving customer queries and complaints.
OPERATIONAL EFFICIENCY
Accurate and timely processing of orders and transactions.
Maintaining a well-organised, clean and visually appealing trade counter.
TEAMWORK & COLLABORATION
Contributing to a positive team environment and supporting colleagues.
SPECIAL REQUIREMENTS / ADDITIONAL INFORMATION
Driving licence is required for occasional customer visits or branch errands.
May occasionally be required to work outside normal business hours to meet customer needs.
BENEFITS
We offer a competitive benefits package, including profit-related bonus scheme, long service awards, 25 days annual leave plus bank holidays, and an additional days leave to celebrate your birthday.
WORKING HOURS
- Monday to Thursday - 7:30am - 4:45pm.
- Friday - 7:30am - 4:00pm.
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
