Community Engagement Manager
Eastbourne, East Sussex
£35,000 Basic | £45,000 OTE
Company Vehicle | Bonus | Permanent | Full Time
Build teams. Build campaigns. Build communities.
Lightning Fibre is one of the South East's fastest-growing independent Full Fibre broadband providers, delivering ultrafast connectivity across East Sussex whilst remaining proudly local.
We're transforming the way we engage with communities.
Rather than simply knocking on doors, we've developed LF Engage – a structured, data-led community engagement model that combines local marketing, direct sales, customer referrals, community events and targeted campaigns to maximise broadband adoption across every territory.
We're now looking for an ambitious Community Engagement Manager to lead this exciting next phase.
If you're an inspirational field leader who enjoys coaching people, planning campaigns and delivering measurable commercial results, we'd love to hear from you.
The Role
This isn't a traditional field sales management role.
You'll lead a team of Community Engagement Executives, planning and coordinating territory-based campaigns that combine multiple customer engagement channels to drive broadband adoption and customer acquisition.
You'll spend time coaching your team in the field, analysing campaign performance, developing people and working closely with Sales and Marketing to ensure every campaign delivers measurable commercial outcomes.
Success isn't measured simply by activity.
It's measured by territory growth.
What You'll Be Doing
- Leading, coaching and developing a team of Community Engagement Executives
- Planning and coordinating territory engagement campaigns using LF Engage
- Managing a blend of community engagement activities including:
- Door-to-door engagement
- Direct doorstep sales
- Community events
- Retail promotions
- Customer referral campaigns
- Local awareness campaigns
- Targeted follow-up activity
- Delivering regular field coaching and one-to-one development
- Monitoring campaign performance and identifying opportunities for improvement
- Allocating territories and campaign resources to maximise commercial performance
- Working closely with Sales and Marketing to deliver integrated customer acquisition campaigns
- Using CRM and campaign data to optimise activity and improve results
- Building a high-performance culture focused on accountability, coaching and continuous improvement
About You
You'll probably have experience leading field-based sales or engagement teams and genuinely enjoy developing people.
You'll be commercially minded, organised and comfortable balancing operational planning with hands-on coaching in the field.
We're looking for someone who can inspire people, solve problems and continuously improve performance.
You'll ideally have:
- Experience managing field sales, community engagement or promotional teams
- Strong coaching and people development skills
- Excellent planning and organisational ability
- A commercial mindset with the ability to interpret performance data
- Confidence managing multiple campaigns simultaneously
- Experience using CRM systems and reporting tools
- Excellent communication and leadership skills
- A full UK Driving Licence
Experience within telecoms is advantageous but not essential.
What You'll Get
- £35,000 basic salary
- Realistic OTE of £45,000+
- Company vehicle
- Company bonus scheme
- Company pension
- Life insurance
- Maternity and paternity pay
- Health & wellbeing programme
- Employee discount
- Referral programme
- Sick pay
- Ongoing coaching and leadership development
- Genuine opportunity to shape and grow a brand-new community engagement model
Why Join Lightning Fibre?
We're proud to be a multi-award-winning Full Fibre broadband provider with strong local roots and ambitious growth plans.
This is a rare opportunity to help shape a new commercial engagement model that combines community engagement, local marketing and direct sales into one integrated customer acquisition strategy.
You'll have the autonomy to influence how campaigns are planned, how people are developed and how success is achieved, whilst making a genuine difference to the communities we serve.
If you're looking for a leadership role where your ideas, coaching and commercial thinking will have a real impact, we'd love to hear from you.
Apply today and help us redefine community engagement at Lightning Fibre.
Pay: Up to £35,000.00 per year
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Work Location: In person
