Job Purpose
As an Administrator, you will work as a member of a wider team to ensure efficient, effective and proactive running of the mail, records management and print room service.
This role is 37.5 hours per week. This is a 6-month Fixed Term Contract, predicted end date is the 31st December 2026.
Duties and Responsibilities
- Serve as the first point of contact for client enquiries via email and post.
- Assess client requests and accurately direct them to the appropriate processing team for action.
- Provide administrative support including document handling, data entry and records maintenance.
- Scanning of records.
- Manage incoming and outgoing mail, ensuring timely distribution and dispatch.
- Verify information and documentation for completeness and accuracy before processing.
- Maintain organised filing systems (digital and physical) in line with company procedures.
- Liaise with internal departments to ensure client requests are handled efficiently.
- Support colleagues and work as a team in order to achieve the best results for clients.
- Undertake additional duties as requested by Management.
- Take responsibility for meeting targets.
- Advising where appropriate on the best method of product and cost savings.
- Deliver professional customer service while maintaining confidentiality and compliance standards.
Candidate Skills
- Competent with Microsoft Office tools; Work, PowerPoint, Excel, Teams and Outlook.
- Strong team approach.
- Working accurately, under pressure to tight deadlines with the ability to remain calm.
- Excellent customer service and calm compliant handling.
- Confidence in communicating effectively in a variety of written and verbal formats, with diverse audience.
- Knowledge of UK & International mailing arrangements is desirable.
N.B. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual’s physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.
Pay: Up to £26,298.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Referral programme
Work authorisation:
- United Kingdom (required)
Work Location: In person
