Join a Business Where Customer Service Makes the Difference
For over 40 years, Charles Endirect has been designing and manufacturing innovative electrical connection and protection products for the street lighting, highways, rail and infrastructure sectors.
As a family-owned British manufacturer, we're proud of our reputation for quality, technical expertise and exceptional customer service. From our headquarters in Wincanton, we supply customers throughout the UK and internationally, building long-term relationships through reliable products, responsive support and a commitment to doing things the right way.
Our people are at the heart of our success, and we're looking for someone who shares our passion for delivering outstanding customer service.
The Opportunity
We're looking for a proactive and organised Sales & Customer Service Administrator to join our team.
As a key member of the business, you'll provide first-class support to our customers and sales team, managing enquiries, quotations and orders while helping to deliver the high standards of service that have earned Charles Endirect its reputation over the last 40 years.
Working closely with colleagues across Sales, Production, Purchasing and Dispatch, you'll help ensure every customer receives a professional, responsive and efficient service from their initial enquiry through to delivery.
What You'll Be Doing
Reporting to the Sales Office Manager, you'll play a key role in supporting our customers and sales team. Your responsibilities will include:
- Processing customer orders accurately and efficiently using our business systems.
- Preparing customer quotations and following up where appropriate.
- Responding to customer enquiries by telephone and email, professional support.
- Advising customers on product selection, availability, pricing and delivery schedules.
- Keeping customers informed of any changes to orders, including pricing or delivery updates.
- Directing enquiries to the appropriate colleague where specialist technical support is required.
- Supporting our Area Sales Managers and Key Account customers to ensure an excellent customer experience.
- Identifying opportunities to promote our products and provide additional value to customers where appropriate.
- Maintaining accurate customer records and supporting the smooth day-to-day operation of the Sales Office.
- Working collaboratively with colleagues across the business to ensure orders are delivered accurately and on time.
Working Together
As part of our close-knit team, you'll also:
- Learn new skills and support colleagues across the business when required.
- Contribute to maintaining our quality standards, company procedures and Health & Safety requirements.
- Support our commitment to continuous improvement and excellent customer service.
- Undertake other reasonable duties appropriate to the role as the business continues to grow.
- Other duties as required by Customer Services Manager
About You
We're looking for someone who enjoys working with people and takes pride in delivering excellent customer service.
You'll ideally have:
- Experience in a customer service, sales administration or office administration role.
- Excellent communication and interpersonal skills.
- A professional and confident telephone manner.
- Strong organisational skills with excellent attention to detail.
- The ability to prioritise work and manage multiple tasks effectively.
- Good IT skills, including Microsoft Office.
- A positive, proactive and flexible approach.
- The ability to work effectively both independently and as part of a team.
Experience within a manufacturing, engineering or technical environment would be an advantage, but full product training will be provided.
Why Join Charles Endirect?
When you join Charles Endirect, you'll become part of a friendly and supportive team within a well-established British manufacturing business.
In return, we offer:
- Competitive salary.
- Company pension scheme.
- Full product training and ongoing support.
- Opportunities for personal development and career progression.
- Free on-site parking.
- A supportive and collaborative working environment.
- The opportunity to contribute to products that support essential infrastructure projects across the UK and beyond.
Apply Today
If you're looking to join a respected British manufacturer where quality, teamwork and customer service are at the heart of everything we do, we'd love to hear from you.
Join Charles Endirect and become part of a team that has been supporting customers with trusted electrical solutions for over 40 years.
Job Types: Full-time, Permanent
Pay: £13.45-£14.03 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Work Location: In person
