Job Overview
We are seeking a dedicated Customer Service Advisor to join our dynamic team. In this role, you will be the primary point of contact for our clients, providing exceptional support and guidance across various channels. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to analyse customer needs effectively. This position offers an opportunity to develop your career within a reputable organisation committed to delivering outstanding service in the automotive services sector.
Duties
- Creating Customer Appointments and providing quotes for our services.
- Utilise our DMS to manage customer interactions, record details accurately, and track workshop progress.
- Provide detailed information about our services and repair offerings ensuring customers are well-informed.
- Analyse customer feedback and queries to identify common issues and suggest improvements.
- Assist customers with account management tasks such as updates, transactions, and troubleshooting.
- Collaborate with the workshop controller daily to identify and resolve any issues efficiently and effectively.
- Maintain a thorough understanding of customer vehicles on site and the progress at each stage
- Contribute to team meetings by sharing insights gained from customer interactions and analysis.
Qualifications
- Proven experience in a customer service role.
- Strong communication skills, both written and verbal, with an emphasis on clarity and professionalism.
- Experience using Customer Relationship Management (CRM) systems.
- Analytical skills to interpret customer data and feedback for continuous improvement.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Organised with excellent time management skills to handle multiple enquiries efficiently.
- A proactive approach with problem-solving capabilities and attention to detail. This role is ideal for individuals passionate about delivering excellent customer service while developing their expertise in financial products and services within a supportive organisational environment.
Hours are Mon - Fri 08:00 - 17:30 No Weekend working.
Bonus and incentives available.
Pay: £28,500.00-£33,000.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: In person
