Location
University of Warwick Campus, Coventry
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Department
Estates
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Position Type
Permanent
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Salary
£58,225 to £67,468 per annum
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About the Role
Informal Queries
For informal queries about the role, please contact Kerry Boyce, Director of Maintenance, at
[email protected].
The role is to act as the strategic lead for customer service delivery within Zone Operations, ensuring that the University community receives a consistent, visible, responsive, and high-quality Estates service across all campus zones.
The postholder will provide clear leadership of the customer interface between the University and the Estates Department, setting service standards, shaping customer experience, and ensuring that maintenance requests are understood, prioritised, communicated effectively, and resolved or escalated appropriately.
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About You
You will support the Zone Operations Manager by providing assurance that zone-based services are customer-focused, performance-driven, and continuously improving, while acting as the senior customer advocate within Estates Maintenance Operations.
You will also work closely with the Head of Maintenance Operations and the Head of Maintenance - Building Fabric.
You will need to work on an out of hours on call rota with other team members on basis of 24/7 availability 1 week in 4 (13 weeks per annum).
For details on the experience and skills required, please refer to the
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About the Department
For further information about the department, please visit our website.
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About the University
We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**
Find out more about us at warwick.ac.uk/about/.
- World University Ranking 2026, Complete University Guide 2026
** Research Excellence Framework 2021
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How to Apply
Closing Deadline: Monday 10 August 2026 at 11:55pm (UK Time)*
To apply, please click APPLY below and submit an application form by the closing deadline.
You will be asked to include a CV and Cover Letter. These documents should:
Outline employment and education history (including your most recent employment).
Demonstrate how you meet the essential and desirable criteria in the /*generated inline style */
Right to Work in the UK
If you do not yet have the right to work in the UK and/or are seeking sponsorship for a Skilled Worker visa, please follow this link which contains further information about obtaining the right to work in the UK.
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