The Adult Community Administrator provides a comprehensive and responsive administrative support service to the Adult Community Services within the Integrated Care Division. The role acts as a key point of contact for referrals, patients, carers, clinicians and partner agencies, ensuring information is managed accurately, confidentially and in line with Trust policies.
The post holder will support the effective running of community services by processing referrals, maintaining accurate records, supporting patient pathways and contributing to service improvement. The role operates on a rotating shift pattern between 07:30 and 22:00, seven days per week, and requires flexibility to meet service needs.
Potential TUPE Transfer
Adult Social Care services in Salford are currently delivered by Northern Care Alliance NHS Foundation Trust and are expected to transfer to Salford City Council during 2026.
As this role forms part of those services, the successful candidate is likely to transfer to Salford City Council under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE), subject to the transfer proceeding as planned. Any transfer would be managed through the appropriate formal process, including consultation and support for affected employees.
Act as the first point of contact for referrals, enquiries and general communication, ensuring a professional, courteous and patient‑focused service.
Receive, process and accurately record referrals, discharges, transfers and associated documentation on clinical systems.
Communicate effectively with clinicians to highlight urgent referrals and support escalation processes where required.
Manage confidential information in line with Trust policies, GDPR and data protection requirements.
Produce and maintain accurate records, reports and activity data within agreed timescales.
Provide non‑clinical advice and information to patients, carers and external agencies, including handling sensitive and confidential enquiries.
Support service delivery by identifying delays, issues or risks and escalating them appropriately.
Contribute to service development discussions and procedural improvements.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care , appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Learn more about us in our Candidate Information Pack.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
