JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Project Manager - West London: High-End Events & Commercial Space
JLL is seeking an experienced Project Manager to join our Central London team, delivering operational excellence across prestigious events venues and premium commercial environments.
Key Operational RequirementsPremium Environment Delivery:
Execute projects in occupied high-end venues, flagship corporate headquarters, and premium commercial spaces
Maintain seamless operations where downtime isn't an option
Exercise discretion and professionalism expected in sophisticated commercial and events environments
Minimize disruption to live operations while delivering technical excellence
Project Management:
Deliver multiple small works, fit-out, and M&E projects autonomously
Manage complete project lifecycles from specification through closeout
Balance competing stakeholder demands in pressured, time-sensitive environments
Solve issues rapidly with minimal client impact
Contractor & Team Leadership:
Manage contractor performance to JLL's exacting standards
Lead diverse teams across varied project types
Provide technical guidance on M&E and fabric disciplines
Conduct quality audits on subcontractors
Implement HR procedures and performance management
Core AccountabilitiesHealth, Safety & Compliance:
Ensure H&S legislation compliance including CDM regulations
Maintain risk assessments and method statements
Uphold JLL's zero-harm culture and client duty of care
Manage contractor safety performance in live environments
Financial Management:
Budget control and project costing
P&L responsibility contributing to portfolio profitability
WIP tracking and debt management
Monitor project costs against forecasts
Client & Stakeholder Management:
Proactive client liaison reinforcing JLL's value proposition
Manage expectations in high-profile commercial and events spaces
Deliver client satisfaction that supports retention and reputation
Report on project progression with transparency
Operational Excellence:
Plan and develop project specifications
Monitor progress and set realistic end dates
Conduct workload review and resource planning
Perform quality audits maintaining JLL standards
Manage project reporting aligned to JLL's operational frameworks
Business Development:
Pipeline development to increase annual turnover
Identify additional service opportunities within existing client relationships
Contribute to JLL's portfolio growth strategy
Deepen client relationships through proactive value delivery
Essential Qualifications & ExperienceHealth & Safety Certifications:
IOSH or higher (mandatory)
SMSTS (mandatory)
CSCS Gold Card (preferred)
Technical Competencies:
Competent working knowledge of M&E systems
Understanding of building fabric disciplines
Ability to oversee complex, integrated building systems typical of premium commercial venues
Professional Experience:
Industry-relevant qualifications and proven track record
Operational experience leading diverse teams
Performance management to KPIs using operational MI systems
Experience in live operational environments (events venues, premium office space advantageous)
Background in small works, fit-out, and M&E project delivery
Administrative & Systems:
Computer literate: Word, Excel, Outlook
Strong organizational and administration skills
Ability to manage multiple reporting requirements
Data-driven approach to performance tracking
Ideal Candidate ProfileExperience Background:
5-10 years' field experience in facilities or construction management
Progression from technical/supervisory roles into project management
Track record in high-end commercial, corporate, or events environments
Experience executing work with minimal disruption to premium operations
Key Attributes:
Autonomous delivery capability in pressured environments
Client-facing professionalism representing JLL's brand
Discretion in high-profile commercial settings
Ability to balance technical delivery with relationship management
Understanding of sophisticated client expectations
Distinguishing Factors:
Experience in live events venues or occupied premium office environments
Proven ability to manage multiple stakeholder demands simultaneously
Track record of maintaining operations while executing technical work
Reputation for delivering projects that enhance rather than interrupt client operations
JLL Value AlignmentDirectly supports JLL's mission to shape the future of real estate for a better world
Ensures premium commercial and events spaces operate seamlessly, safely, and efficiently
Contributes to JLL's reputation as partner of choice for sophisticated commercial clients
Delivers operational excellence combined with strategic real estate insight
Reinforces JLL's commitment to client service excellence in Central London's competitive market
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
