Spa Coordinator
Low Wood Bay Resort & Spa is the Lake District's first resort on Lake Windermere. Nestled on the shores of Lake Windermere, in the heart of the National Park Low Wood Bay is the perfect base for relaxing and exploring the Lakes.
Due to expansion, we now have fantastic opportunities for you to join our growing team to help create enjoyable and memorable experiences in our Spa. Fantastic benefits, including service charge which adds £100+ to your monthly wage!
Why Choose Low Wood Bay?
You will be working in a family run, friendly and supportive environment where we encourage you to reach your full potential. The position will offer you an opportunity to work in a beautiful location with spectaculars views across the Lake Windermere, and there is nothing better than to start your day with that view. You will be a part of an exceptional team of around 40 employees which strives to deliver exceptional customer service to each other and to our guests.
About the position
What can we say? Imagine working in arguably the best Spa in the North West where our team and customers are treated with equal respect and care.
Our Spa Coordinators generally have a customer service background, have an eye for detail, love to organise, talk, and are just all-round kind and happy people.
A typical day for you would include the opportunity to meet and greet our excited guests who can’t wait to be shown around the Spa, learn all about the different experiences and settle into a day of relaxation by the pool with cocktails. You might then take a stroll around the spa, puffing the occasional cushion, arranging some flowers, chatting with guests, or hunting out the honeymooners to pass on our best wishes. You’ll spend your time showing guests where to go for the next part of their experience, telling them about your favourite treatment or cocktail. When their day comes to an end, you’ll be there to say goodbye and welcome our next lucky guests.
Another day you may be manning the reception desk at the Spa. Greeting guests and checking them in, making sure they know what their day entails and guiding them where to go. You might be answering telephone or email enquiries, and taking bookings for the Spa.
Our Spa Assistants will look to you for the secret wink or nod when the Hens need a top up of Champagne or when someone needs a fresh towel. You will be our eyes and ears making sure every little detail is perfect. We let you take care of the detail; we want you to turn the experience into something exceptional
If you’re well presented, personable, and genuinely engaging, then we’d love to talk to you, show you around our fantastic spa and introduce you to a few of our passionate team members.
As well as your wage, you will be paid a service charge which is based on hours worked.
THIS IS A LIVE OUT POSITION
Our company benefits include:
- Monthly service charge/tips amounting to £100+
- 50% Discount off food and beverage in English Lakes restaurants and bars
- 50 % Discount off Spa Treatments and Watersports Activities
- Complimentary Health Club membership for you and your family
- Additional holiday day for each year of service up to a maximum of 5 days
- Complimentary bed and breakfast stay for two people to celebrate your employment anniversary every year
- English Lakes gift vouchers, Spa vouchers and awards lunch presentation for each year of service
- Access to Personal Development Fund
- After 11 weeks you will receive a complimentary Bed and Breakfast stay for you and a guest
- Exclusive Flash Accommodation Sales - solely for team members, their family and close friends
Requirements for Spa Experience Coordinator
- You will have a warm, friendly and enthusiastic personality and a desire to be part of a winning team
- Industry experience in retail or therapy would be advantageous as would previous experience as a Receptionist within a Clinic / Spa or high end salon, although full training will be given
- The role is a varied one so you must possess flexibility in attitude, approach and working hours (to include some weekends and some evenings)
- You will be driven to exceed guests expectations and deliver exceptional service standards
- Self-motivated, confident and imaginative
- Highly organised with ability to multitask
- Personable, presentable and professional
- You will have an exceptional eye for detail
- A great team player
Responsibilities of Spa Experience Coordinator
- Meet and greet guests and members, extending a warm welcome to The Spa
- Manage guest bookings and payments via ‘phone, email and in person
- Maintain accurate client records in accordance with Company Policy, and carry out general administrative tasks as required
- Oversee the guest’s journey/experience at the Spa from arrival to departure, ensuring maximum guest satisfactory
- Monitor and respond to guest feedback as necessary
- Assist in the development and improvement of the Spa activities, promotions, events and services
- Ensure all areas of The Spa are fully prepared
- Study the work diaries in advance and know the days business ahead.
- Recognise special events, repeat guests, specific guest requests, logistical arrangements and plan your resources accordingly.
- Make yourself known to the spa guest ensuring that they have a point of contact for the day should they need.
- Responsible for communication of relevant information to them ensuring they too are prepared for the day.
- Maintain our leading reputation for exceptional facilities and friendly professional service.
- Recognise opportunities to upsell our service in different ways, from offering drinks service to promoting return visits.
- Maintain an exceptionally high level of quality and hygiene standards throughout the facilities and communicate any needed improvements with relevant team members.
We look forward from hearing from you!
Note: All applicants must be eligible to live and work in the UK. Documented evidence of eligibility and photo I.D. will be required from candidates at interview as part of our standard recruitment process.
‘’English Lakes Hotels Resorts & Venues is an equal opportunity employer. We’re committed to creating an inclusive environment for all candidates.
If you require any reasonable adjustments to support you through the application or upon successful selection for our interview process, please let us know. We’re happy to accommodate your needs to ensure a fair and accessible experience.’’
Job Types: Full-time, Permanent
Pay: £13.69 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
Ability to commute/relocate:
- Windermere LA23 1LP: reliably commute or plan to relocate before starting work (required)
Work Location: In person
