About Chancerygate
Founded in 1995, Chancerygate is the UK’s largest urban logistics property developer and investment manager, and the only one operating nationwide. The business is dedicated to creating high quality, sustainable spaces and is expanding throughout Europe, with offices established in Dublin, Madrid, Lisbon and Berlin to further enable its growth plans.
In Europe, the company has in excess of 645,000 sq ft of Grade A multi-let urban logistics accommodation under construction or ready for development across four sites — one in Ireland, two in Spain and one in Portugal — with a combined gross development value of around £105m.
In the UK, Chancerygate currently has around 2.2 million sq ft of urban logistics space under construction or ready for development across 15 sites ranging from Leeds to Croydon. The company manages more than £750m of investment assets across the UK and Europe, with an investment portfolio comprising more than 540 units totalling around 4.7 million sq ft of commercial space.
Job Purpose
The Receptionist is the first point of contact for staff and visitors, in person and by phone, and plays a key role in creating a professional, welcoming environment. Reporting to the Office Manager, the role combines front-of-house reception duties with day-to-day administrative support, helping the building and its people run smoothly.
Key Responsibilities
- Act as the first point of contact for all visitors and incoming calls, ensuring an efficient, professional and welcoming service at all times.
- Create a positive, memorable experience for every staff member or visitor who contacts or enters the building.
- Sign in and badge all visitors in line with building security procedures, maintaining accurate visitor logs and treating visitor information confidentially.
- Take ownership of the reception area, keeping it immaculately presented and covered, and ensuring no guest or request goes unanswered.
- Support colleagues with ad hoc requests and projects, offering strong organisational skills across a range of scenarios.
- Manage everyday office tasks to a high standard, including distributing post, booking meeting rooms and ordering and replenishing kitchen and stationery supplies.
- Maintain accurate records through data entry and filing, including visitor logs, courier logs and phone directories.
- Support scheduling and diary coordination for meeting rooms and provide light calendar support to the Office Manager where needed.
- Coordinate maintenance contractors and cleaners, reporting to the Office Manager as part of facilities management.
- Manage recycling, shredding and data destruction processes.
- Arrange contractor access for building maintenance and operations.
- Act as a fire warden and first aider for the office (training provided).
Person Specification
Qualifications
Essential
Right to work in the UK
Desirable
GCSEs (or equivalent) including English and Maths
Experience
Essential
Relevant experience in a reception or front-of-house role, with strong administrative skills.
Desirable
Experience within a commercial property or professional services environment.
Skills & knowledge
Essential
- Excellent verbal and written communication skills.
- Exemplary organisational and coordination skills, with the ability to manage multiple priorities.
- Confident using office software (e.g. Microsoft Office) and multi-line phone systems.
Desirable
Experience using visitor management or building access systems.
Attributes
Essential
- Approachable, positive and client-focused in manner.
- Methodical, with a genuine interest in following and improving processes.
- Able to prioritise effectively across routine tasks, ad hoc requests and unplanned situations.
- Responds with an appropriate sense of urgency to time-sensitive or unexpected events.
- Calm and effective problem-solver under pressure, able to multitask without compromising quality.
Equality, Diversity & Inclusion
Chancerygate is committed to equality of opportunity for all employees and job applicants. Recruitment and selection decisions are made on merit, based on the requirements of the role, and in accordance with the Equality Act 2010. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Health & Safety
All employees are responsible for their own health and safety at work and that of colleagues, visitors and members of the public, in line with the Health and Safety at Work etc. Act 1974 and Chancerygate's Health & Safety Policy. This role carries designated fire warden and first aid responsibilities for the office, with training provided.
Data Protection
Personal data provided as part of the recruitment process will be processed in accordance with Chancerygate's Recruitment Privacy Notice and applicable data protection law, including the UK GDPR and Data Protection Act 2018. In post, the role-holder will handle visitor and staff information (including visitor logs and phone directories) and must treat this data confidentially and in line with Chancerygate's data protection policies at all times.
Right to Work
The successful candidate will be required to provide evidence of their right to work in the UK prior to commencing employment, in accordance with the Immigration, Asylum and Nationality Act 2006.
Flexibility Clause
This job description is not exhaustive and is intended to provide a general overview of the role. The post-holder may be required to undertake other duties reasonably requested, commensurate with the level of the role. This document will be reviewed periodically and may be amended to reflect changing business needs, in consultation with the post-holder where appropriate.
Pay: £29,000.00 per year
Benefits:
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
Work Location: In person
