- Mon – Thu, 9am – 5pm
- Early finish Friday (3:30pm)
- Company car or allowance
- Access to well-being champions and mental health first aiders
- 32 days annual holiday entitlement
- Learning and development opportunities
- Generous contributory personal pension Scheme
- Employee Assistance Programme including 5 counselling sessions
The Role:
We have an opportunity for a Customer Care Manager to join our team in Stirling.
Reporting to the Managing Director you will be responsible for overseeing all aspects of Customer Care on our completed developments.
Duties/Responsibilities:
- Manage a small in-house maintenance team.
- Carry out client home visits and undertake defect inspections to their properties.
- Co-ordinate remedial works to clients properties within reasonable timescales.
- Monitor, receive and log results of emails and telephone calls from clients.
- Oversee work of external contractors, ensuring works are carried out to a high standard.
- Liaise with warranty provider’s claims departments.
- Provide monthly reports on progress, repeat items and close out statistics.
- Liaise with Housing Associations at end of 12month defect period.
- Work closely with H&S and HR to ensure adherence with policies and procedures.
Skills/Qualifications/Experience:
- Good experience/knowledge of housebuilding and related industries *desirable
- Ability to work independently, prioritise work, make informed decisions and take initiative.
- Previous Customer Services experience.
- Polite, friendly and professional person who is solution focused.
- Previous experience of using computer software similar to eque2 or COINS would be an advantage
Ogilvie Group is committed to equal opportunities and diversity for its employees and work seekers.
Work Location: In person
