At Little Door & Co, we're not just a bar and restaurant – we're a house party. Our venues are designed around a fictional flatshare, creating a warm, welcoming environment where guests feel like they've been invited into someone's home.
We're looking for a charismatic, organised, and outgoing Host & Guest Experience Lead to be the face of the venue. You'll be the first person our guests meet and the last person they remember, setting the tone for every visit and ensuring every guest feels genuinely welcomed.
About the Role
This role is perfect for someone who loves people, thrives in a busy environment, and enjoys creating memorable experiences. You'll be responsible for managing the guest journey from arrival to departure, building relationships with regulars, creating excitement at the door, and ensuring our reservations diary is optimised to maximise both guest experience and revenue.
You'll work closely with the management and security teams to maintain a smooth operation while bringing energy, personality, and exceptional hospitality to every shift.
What We're Looking For
- A natural host with a warm, friendly, and outgoing personality
- Previous experience in hospitality, reservations, hosting, or guest experience
- Strong organisational skills and confidence managing bookings and reservations
- Excellent judgement and decision-making skills
- Comfortable working in a fast-paced environment and multitasking effectively
- Passionate about delivering exceptional guest experiences
- Confident building relationships with regulars and VIP guests
- Positive, energetic, and able to engage with people from all walks of life
- A team player who leads by example and takes pride in their work
Key Responsibilities
- Be the face of the venue, creating a warm and memorable first impression for every guest
- Manage queues and engage with waiting guests, building excitement and creating a positive atmosphere
- Work alongside security to manage entry and ensure guests receive a professional and welcoming experience
- Build relationships with regular guests, VIPs, and local customers
- Manage reservations, seating plans, and table allocations to optimise covers and guest flow
- Adjust the diary in real time to maximise revenue opportunities and enhance guest experience
- Handle guest enquiries and requests with confidence, professionalism, and personality
- Resolve guest concerns quickly and effectively
- Work closely with floor teams and management to ensure smooth service throughout the venue
- Maintain exceptional presentation standards across all guest-facing areas
- Support guest feedback initiatives, online reviews, and repeat business
- Assist with training and developing team members in hospitality and guest engagement standards
Why Join Us?
We're looking for someone who genuinely loves hospitality and understands that great hosting is about more than just greeting guests. It's about creating connections, building loyalty, and making every guest feel like they're walking into their favourite house party.
If you're organised, energetic, people-focused, and passionate about delivering unforgettable experiences, we'd love to hear from you.
Pay: Up to £14.50 per hour
Work Location: In person
