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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Resource Manager - Property Delivery; UK Property Management
About JLL
We're JLL, a professional services and investment management firm specializing in real estate. We help organisations worldwide achieve their ambitions by owning, occupying, and investing in real estate
JLL Real Estate Management Services (REMS) partners with leading organisations across industry sectors, creating environments that achieve a more human-centric, resilient and responsible approach to shaping a better world of work. With more than 87,000 local and global specialists, the team enables the world of work, serving occupiers and investors of real estate. We improve workplace experiences, drive efficient operations and help our clients achieve their sustainability goals. We provide integrated services, including Workplace Management, Project Management, Property Management and Portfolio Services. Through technology enabled solutions, REMS creates and manages safe and inspiring spaces around the world for people to collaborate, innovate and drive meaningful change anywhere that work is performed. REMS manages over 5 billion square feet of real estate and has averted more than 120 million metric tons of CO2e by advising clients on renewable energy projects. For more information https://www.jll.com/en-us/services/operations-management.
The Resource Manager is a critical operational role within the Property Delivery function, reporting directly to the Head of Operations – Property Delivery. The role is responsible for the day-to-day allocation and optimisation of property delivery resources – including surveyors, facilities managers and other property delivery staff – across the UK portfolio.
The Resource Manager acts as the connective tissue between the central Property Delivery function and the client-facing teams, ensuring that resource allocation is aligned to budget, contractual requirements and client expectations. The role manages a complex mix of dedicated and split allocation resources across multiple clients, and plays a central part in enabling the consistent, high-quality service delivery that underpins the Property Delivery strategy.
Resource Allocation and Deployment
Budget and Financial Alignment
Client and Stakeholder Liaison
Workforce Planning and Change Management
Manage the resourcing response to staff departures, new joiners, and internal moves, ensuring continuity of service and minimal disruption to clients during transitions.
Data, Reporting and Systems
Produce regular resourcing reports for the Head of Operations and Senior Directors, including allocation summaries, capacity utilisation, budget alignment and exception reporting.
Qualifications and Skills:
Demonstrable experience in a resource management, workforce planning or operational coordination role, ideally within property management, facilities management, or a related professional services environment.
JLL offers a diverse, inclusive work environment and a comprehensive Total Rewards program. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences
Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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