Job Advert
Join Park Regis Birmingham as our new Casual Guest Relations Assistant and become the face that transforms ordinary stays into extraordinary memories. You'll be the person guests remember long after they check out.
Our employees share a dedication to creating a home away from home atmosphere that keeps guests returning. We believe our team are the key to magical guest service, so we look for candidates who share our vision and seek opportunities to provide outstanding service.
Our comprehensive employee benefits and personalised training plans ensure our team love where they work. These include a full benefits online platform, meals on duty, pension plan, life insurance, magic treats, birthday celebrations and staff social events.
As our Casual Guest Relations Assistant, you'll master the art of versatility and inject energy into every interaction. Your main responsibilities include:
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Review arrival lists to welcome guests and cross-check corporate VIP guest car park discounts
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Attend to special guests and VIPs, answering their enquiries
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Prepare welcome folders with collateral materials
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Provide information about amenities, local area and venues, promoting regional services
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Anticipate guest needs and act accordingly
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Assist guests with travel arrangements and message taking
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Address customer complaints and escalate to Guest Relations Manager when needed
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Record daily information in the logbook
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Ensure compliance logging in Opera/Tracker systems
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Provide lobby hosting services
We're continually evolving, and our team evolve too. There's no red tape or corporate conflict with us.
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
If you're excited about becoming the person who makes guests' days brighter and their stays unforgettable, we want to hear from you. Please apply with your CV in PDF format.
