CK Fires Ltd is looking for full-time Customer Engagement Executive to join our team in our Stratford-upon-Avon location.
We are owned by the NIBE Group and are one of the UK’s leading manufacturers of domestic heating appliances, based in Stratford upon Avon, we manufacture modern state of the art electric fires under our Evonic Fires brand.
To continue our ambitious growth plans, we’re on the lookout for full time Customer Engagement Operative to join our award-winning team, full training will be given although previous experience would be useful.
This is a full-time position working 40hrs per week, office based (no hybrid working) Mon-Thu 08:00-17:00, Fri 0800- 15:45.
CK Fires is all about customer focus and putting the customer at the heart of what we do. From Dealers to large Trade accounts, in this role you be responsible for entering all customer sales orders, ensuring accurate account identification and correct pricing.
Accountabilities
- Dealing with incoming telephone calls and email enquiries (Service/Sales)
- Provide high level customer service by building and maintaining client relationships, following departmental processes, and striving to identify continuous improvement opportunities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups
- Communicating with customers to understand their needs and requirements and identify sales opportunities
- Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
- Explaining and demonstrating the functions and features of products and services
- Maintaining and improving the database of prospects
- Researching for new leads
- Upselling products and services
This list is not exhaustive, and we may ask the employee to undertake other duties over and above those listed in the job description, including the ability to provide cover for all Sales & Service administration roles, supporting the CK Fires contingency plan.
ESSENTIAL SKILLS & EXPERIENCE
- Experience within a similar Data Entry Role
- Eye for detail or critical thinking
- Excellent communication skills both verbal and written, utilising all mediums to communicate effectively.
- Proficient in the use of MS Office
- Ability to multi-task, prioritising workload and focusing on key customer requirements
- First rate interpersonal skills, understanding internal and external customers’ needs to develop working relationships
COMPETENCIES
- Positive can-do attitude
- Curious and always looking for ways to improve
- Able to take ownership of tasks
- Demonstrates honesty and integrity
- The ability to plan-ahead, set goals and organise effectively to achieve objectives
- Customer focused and driven to exceed excellence
- Flexible and adaptable to change
- Team player who encourages positive communication and respect
Job Types: Full-time, Permanent
Pay: From £26,436.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work Location: In person
