Run4It has a clear purpose: Inspiring people to improve their fitness, health and wellbeing through running. Operating as a multi-channel retailer, Run4It aims to utilise its resources to the best of its ability in order to provide customers with an exceptional shopping experience. We place a lot of value on the customer service feedback we receive via Feefo and Google My Business reviews.
Integrity, customer commitment, collaboration, empathy, and fun are just a few of the values we stand by as a company. We are looking for a sales assistant who embodies all of these and more. This is a varied role for an enthusiastic individual who is interested in fitness and passionate about running.
Key Duties and Responsibilities of the Sales Assistant are to:
- Engage with customers by following the Run4It customer service process to provide a positive shopping experience
- Deliver exceptional service through the +runlab service, offering expert advice and support to customers
- Actively contribute to maintaining high shop standards, including visual merchandising and store cleanliness, ensuring an inviting and well-organized environment
- Accurately manage stock transfers and deliveries into the shop, ensuring proper handling and organization
Reporting to:
The shop manager and assistant managers for the Lothian Road shop.
Key Performance Indicators:
- Sales performances that align with both the shop's and the company’s product range and strategic objectives
- Customer account creation & newsletter sign-up rates
- Service reviews on Feefo & Google My Business
Full training will be provided to ensure the highest possible level of customer service is attained that fits in with our company service standards.
Terms:
- Hourly rate of £13
- 4 days per week
- The successful applicant will be expected to be flexible with regard to hours and be able to work weekdays and some weekends
- Shift pattern:Monday - Saturday 9:30 - 6 (9:30 - 6:30 on Thursdays), Sunday 11 - 5
- Staff discount: 30% discount on full-price goods for your own personal use and 20% discount on full-price goods being bought for or by immediate family members
Experience:
- Customer service: 1 year (preferred)
- Running: 1 year (preferred)
If you are interested in this position please apply to this advert with your CV and covering letter. Applications without a covering letter will not be considered.
Pay: £13.00 per hour
Benefits:
Work Location: In person
