Remote Sales & Move Coordinator
Eipic Removals & Storage
Location: Remote — UK-based, with Northern Ireland preferred
Job type: Part-time, temporary for 3 month period, leading to permanent for the right candidate
Hours: Approximately 10–13 hours per week initially, with potential to increase
Pay: £13.00–£14.00 per hour, depending on experience
Schedule: Hours arranged across 4–5 days, including agreed coverage during core business hours for initial phone calls
Reports to: Owner/Managing Director
About Eipic Removals & Storage
Eipic Removals & Storage is a professional and growing removals company based in Mid Ulster.
We provide household and commercial removals throughout Northern Ireland, the Republic of Ireland and Great Britain, along with packing, storage and long-distance relocation services.
We take pride in providing a friendly, organised and dependable service. Moving home can be stressful, so our aim is to make every customer feel informed, supported and confident from their first enquiry through to moving day.
As the business continues to grow, we are looking for a highly organised and personable Sales & Move Coordinator to manage incoming enquiries and guide customers through the quotation and booking process.
About the role
This is a remote, customer-facing role combining sales coordination, customer service and administration.
You will be the first personal point of contact for many of our customers. Your main responsibility will be to make sure every genuine enquiry receives a prompt, professional and helpful response.
You will contact customers who have already enquired about a move, help them provide the information required for an accurate quotation, arrange surveys, prepare quotation information, follow up outstanding quotes and help confirmed customers secure their booking.
This is primarily an inbound and warm-lead role. It does not involve high-volume cold calling.
The successful candidate will be comfortable speaking with customers by telephone, email and WhatsApp. You will need to be friendly and reassuring while also being confident enough to ask clear questions, follow up consistently and help customers make a decision.
You will work closely with the business owner, who will continue to approve pricing for complex and higher-value moves.
Key responsibilities
New enquiry management
- Respond promptly to new website, telephone, email and WhatsApp enquiries
- Make friendly and professional first-contact calls
- Confirm the customer’s moving locations, preferred date and basic requirements
- Establish whether the moving date is fixed, flexible or awaiting confirmation
- Identify urgent, high-value or unsuitable enquiries
- Record all customer information accurately in the CRM
- Ensure every live enquiry has a clear next action and follow-up date
Surveys and information gathering
- Explain the easiest ways for customers to provide information about their move
- Request walkthrough videos, photographs, inventories or property links
- Help customers who are unsure what information is required
- Arrange telephone, video or in-person surveys
- Follow up customers who have not yet supplied enough information
- Review submitted information and prepare a clear move summary
- Identify stairs, restricted access, parking issues, unusual items and additional services
Quote preparation and coordination
- Prepare customer and move information for pricing
- Create draft quotations using approved templates and pricing instructions
- Submit completed quote information to the owner for approval
- Send approved quotations promptly and accurately
- Clearly explain what is included in each quotation
- Offer suitable additional services such as packing, dismantling, reassembly and storage
- Confirm that customers have received and understood their quotation
- Maintain accurate quote values, dates and statuses in the CRM
Sales follow-up
- Follow up every outstanding quotation according to the company process
- Contact customers by telephone, SMS, WhatsApp and email
- Ask helpful questions to identify concerns about price, timing or service
- Update quotations when the customer’s plans or requirements change
- Explain the booking and deposit process
- Help customers progress from quotation to confirmed booking
- Record accurate reasons when a customer decides not to proceed
- Re-engage suitable past enquiries where appropriate
Confirmed booking administration
- Send booking confirmations and deposit instructions
- Check that customer details, dates and addresses are correct
- Confirm any packing, dismantling, storage or access requirements
- Prepare a clear job information pack for the removals team
- Highlight special items, access difficulties and customer concerns
- Maintain accurate records of payments and outstanding actions
- Support customers with routine questions before moving day
Customer care and business support
- Provide calm, friendly and professional customer service
- Help customers feel confident throughout the moving process
- Respond appropriately to routine questions and concerns
- Escalate complaints, claims and unusual requests to the owner
- Request customer reviews after completed moves
- Assist with referral and repeat-customer follow-up
- Suggest improvements to templates, systems and customer communication
What a typical day may involve
A typical working day could include:
- Reviewing new enquiries and calling customers
- Sending WhatsApp instructions for a walkthrough video
- Arranging a video or home survey
- Chasing information required to complete a quotation
- Preparing several move summaries for pricing approval
- Sending approved quotes
- Calling customers who received quotations the previous day
- Sending booking and deposit information
- Updating CRM records and next actions
- Preparing information for upcoming confirmed moves
The exact workload will vary depending on customer demand and the removals schedule.
What we are looking for
Essential
- Strong telephone and customer-service skills
- Clear and professional written communication
- Friendly, patient and confident manner
- Excellent organisation and attention to detail
- Confidence making outbound follow-up calls
- Ability to ask customers direct but helpful questions
- Ability to manage multiple enquiries without losing track of actions
- Comfortable using email, WhatsApp, online forms and cloud-based systems
- Able to work independently and take ownership of tasks
- Reliable and responsive during agreed working hours
- A suitable quiet workspace and reliable internet connection
- Right to work in the UK
Desirable
- Previous experience in sales coordination, customer service or administration
- Experience working with a CRM or job-management system
- Experience preparing quotations or estimates
- Experience in removals, logistics, transport, property, estate agency or home services
- Knowledge of towns, routes and geography across Northern Ireland
- Experience working remotely
- Experience handling customers during stressful or time-sensitive situations
Previous removals experience is helpful but not essential. Full training will be provided on our services, customer journey, quotation process and CRM.
The person who will succeed in this role
This role would suit someone who:
- Enjoys speaking with people and helping them solve problems
- Is naturally organised and follows tasks through to completion
- Notices when information is missing or inconsistent
- Is comfortable politely following up customers more than once
- Can build rapport without sounding scripted or pushy
- Understands that speed and reliability matter in sales
- Takes pride in maintaining accurate records
- Wants to help build systems within a growing small business
- Can balance excellent customer care with achieving booking targets
This role may not suit someone who prefers to work only through email, avoids telephone calls or needs regular supervision to complete routine tasks.
Working hours
The role will initially involve approximately 10–13 hours per week.
Hours will normally be distributed across four or five working days so that new enquiries and outstanding quotations receive regular attention.
A typical arrangement may include short morning and afternoon working periods rather than completing all hours on one or two days.
Some flexibility may occasionally be required for urgent enquiries, confirmed moving dates, customer follow-up and initial phone calls. Any regular working pattern will be discussed and agreed in advance.
The position is remote, but the successful candidate must be consistently available and responsive during agreed working hours.
Performance expectations
The Sales & Move Coordinator will be expected to help the business achieve:
- Fast personal responses to new enquiries
- Accurate customer and move information
- More surveys completed
- Faster quotation turnaround
- Consistent follow-up of every quotation
- Increased confirmed bookings
- Fewer enquiries becoming inactive without a clear outcome
- Accurate CRM records and loss reasons
- A professional and reassuring customer experience
Performance will be assessed fairly using both customer-service quality and measurable results.
The role is not based solely on aggressive sales targets. Accuracy, communication, organisation and customer satisfaction are equally important.
Authority and decision-making
The successful candidate will be authorised to:
- Contact and follow up customers
- Use approved communication templates
- Arrange surveys
- Request videos, photographs and inventories
- Prepare quote documents
- Send quotations after approval
- Issue standard booking and deposit instructions
- Update customer and job records
Approval will be required before:
- Changing an approved price
- Offering a discount
- Promising vehicle or crew availability
- Changing deposit or payment terms
- Accepting unusual or high-risk items
- Offering compensation
- Making changes to contractual terms
- Confirming complex cross-channel arrangements
Training and support
Full training will be provided, including:
- Eipic’s services and standards
- The removals quotation process
- Identifying access and inventory requirements
- Customer communication and call handling
- CRM and quotation systems
- Quote follow-up procedures
- Booking and deposit administration
- Data protection and confidentiality
The successful candidate will initially work closely with the business owner and will receive regular feedback and support.
As confidence and experience develop, there will be scope to take greater ownership of the sales and booking process.
What we offer
- Competitive hourly pay based on experience
- Temporary to Permanent part-time remote work
- Flexible working pattern by agreement
- Full training and documented processes
- Warm inbound enquiries rather than high-volume cold calling
- Opportunity to play an important role in a growing business
- Potential for increased hours as the company grows
- Opportunity to develop into a senior sales, operations or office-management position
- Supportive, straightforward and professional working environment
- Access to company CRM, email, telephone and communication systems
- Statutory holiday entitlement and pension where eligible
Equipment and remote-working requirements
You must have:
- Reliable broadband internet
- A quiet and professional environment for customer calls
- A suitable desk and working area
- Confidence using online systems and cloud-based software
Access to the company’s CRM, email, telephone and communication systems will be provided.
Application process
Please apply through Indeed with an up-to-date CV and a short covering note explaining:
- Your relevant customer-service, sales or administrative experience
- Why this role interests you
- Your normal availability
- Your experience of telephone-based customer communication
- Whether you have previously used a CRM or quotation system
- Your experience of remote working, if applicable
Shortlisted applicants may be invited to an informal video interview.
References may be requested before an offer is confirmed.
Job type: Part-time, temp to permanent
Expected hours: approximately 10-13 per week initially
Pay: £13.00–£14.00 per hour
Work location: Remote
Pay: £13.00-£14.00 per hour
Benefits:
- Employee discount
- Work from home
Application question(s):
- How many years of customer-service, sales or administrative experience do you have?
- Are you comfortable calling customers who have requested a quotation?
- Have you previously used a CRM or job management system?
- What days and times are you normally available?
- Do you have reliable broadband and a quiet space suitable for professional customer calls?
- Are you currently based in the UK and eligible to work in the UK?
Work Location: Hybrid remote in Dungannon BT70
