Insurance Sales & Service Adviser
Circa £25,000 Salary (dependant on experience)
Full Time position,
Permanent Contract
Location: Kington and Hereford
5 Days Per Week, 9am – 5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Hereford North & Borders Agency, with two offices situated in Kington and Hereford.
About the role:
Review and advise upon general insurance requirements- Process all customer instructions for policy amendments to meet required completion standards
- Identify and initiate cross-selling / up-selling opportunities and activities to new and existing customers
- Maintain knowledge of NFU Mutual Insurance Products
- Obtain opportunities for Agency Financial Adviser to contribute towards agency target
- Work within Financial Conduct Authority (FCA) compliance framework
- Maintain record keeping requirements and produce correspondence to required time frames and quality standards
About you:
- Enjoy having conversations with people, listening and building relationships
- Be able to communicate effectively, both written and verbal along with a great telephone manner
- Prompt, Reliable and trustworthy with a good team working ethic
- Possess good level IT Skills (particularly Microsoft 365)
- Grades A – C or 4+ in GCSE Maths & English
- Be able to demonstrate problem solving skills and use your own judgement
- Have a flexible and open attitude
- Previous sales and customer service skills are a must
- Be highly organised and able to work to deadlines
- Flexibility to work across multiple sites
- Full driving licence
Our commitment to you:
We will not only provide the successful candidate with all the support needed to develop their skills when dealing with customers, but also technical knowledge of the wide range of insurance products available to them. Working in a regulated environment means the standards we set around customer delivery is second to none and market leading, backed up by excellent customer retention statistics and continuous growth.
- 20 days moving to 25 days holiday after 12 months + bank holiday
- Vitality Healthcare plan after 12 months employment
- Tailored bonus scheme
- Pension contributions
- Support towards CII Qualifications
- Team Building Days
Please apply in writing with CV and covering letter to: [email protected]
Closing date for all applications Friday 21st August: Please apply in writing with CV and covering letter telling us why you would be the perfect candidate to join our team to: [email protected]
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
