Job Specification
JOB TITLE: MEDICAL ADMINISTRATOR
REPORTS TO: MEDICAL SECRETARY TEAM LEAD
HOURS: 20 hours
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder with the position. The description will be open to regular review and may be amended to take into account development within the organisation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the business.
Purpose of the role
To provide general administrative support to the Practice, Doctors and Health Professionals, involving general clerical work.
Key responsibilities
The following are the core responsibilities of a Medical Administrator. There may be occasions when there is a requirement to carry out other tasks; this will be dependent on factors such as workload, staffing levels and direction of the Team Lead/Manager:
- Process electronic referrals in an accurate and quality manner
- Update and maintain electronic referral templates and standard letters
- To assist the practice management team with clerical and administrative duties
- Liaise with outside agencies and secondary care to make hospital appointments, bookings and admissions as required
- To establish, and maintain, filing and administrative systems so that written or computer information is easily accessible and secure
- To retrieve medical records, as necessary, and process private reports, medical attendance reports for Insurance Companies, photocopy, scan and file documents as necessary
- Process Subject Access Requests (SAR’s), profile and general notes requests
- File patient records and correspondence in patient medical records, as necessary
- To receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To maintain the computer clinic system in an accurate and secure manner
- To assist with the gathering of statistics and information when required
- Advise patients on the relevant charges for private and non GMS procedures, and generate invoices as necessary
- To receive and dispatch mail, and maintain a pending system
- To register and deduct patients, according to appropriate policies and processes
- Process GP2GP records
- Update and maintain the SCR
- Process deaths, informing relevant parties, according to the appropriate policies and processes
- Liaise with the Health Authority and PCSE
- To monitor and process the Medical Secretary workflow/tasks inbox
- To maintain the safeguarding adults and children register, ensuring the appropriate coding is used, records are locked for clinical access only, and documents are redacted for third party sharing of information
- Apply practice policies, standards and guidance and amend if requested
- Any other responsibilities that your line manager feels necessary to the role of Medical Administrator
Person Specification
Personal Qualities & Attributes
Ability to actively listen, deal tactfully and empathetically with distressed patients or carers
Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity
Have a strong awareness and understanding of when it is appropriate or necessary to escalate issues to line manager
Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
Ability to work flexibly and enthusiastically within a team or on own initiative
Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, information governance, and health and safety
Qualifications & Training
Educated to GCSE level or equivalent
Experience, Skills & Knowledge
Knowledge of IT systems, including ability to use word processing skills, email and the internet
Ability to prioritise workload in a methodical and logical manner
High level of written and oral communication skills
Other
Meets DBS reference standards and criminal record checks
Willingness to work flexible hours when required to meet work demands
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Work Location: In person
