In our Operations Department, it's not unusual to hear someone say:
"Just give me a minute… I'm in the middle of a huge chess move."
That's because scheduling isn't simply filling a diary. It's anticipating problems before they happen, thinking several moves ahead and finding the best solution for our customers, engineers and the business.If that sounds satisfying rather than stressful, you're probably exactly the person we're looking for.
Every day, our schedulers coordinate a nationwide team of engineers, balancing customer requirements, travel, engineer competency, priorities and last-minute changes. It's challenging, fast-paced and incredibly rewarding.
L123 Ltd is one of the UK's leading electrical compliance specialists, providing inspection, testing and compliance services throughout the UK.
Our customers include universities, police forces, housing providers, healthcare organisations, retailers, hospitality groups and public sector estates.
We're looking for an organised and proactive Scheduler to join our Operations Team. This role would suit someone with experience as a Service Coordinator, Planner, Resource Planner or Engineering Scheduler who enjoys organising people, solving problems and delivering excellent customer service.
We can't promise every day will go to plan. In fact, it probably won't. But if you enjoy solving the puzzle, thinking three moves ahead and making the impossible possible, you'll fit right in.
The Role
As a Scheduler you'll coordinate the diaries of our nationwide engineering team, ensuring work is planned efficiently while delivering excellent customer service.
You'll work closely with engineers, customers and colleagues to ensure appointments are arranged, resources are utilised effectively and changes are communicated quickly and professionally.
This is a key operational role that helps ensure we consistently deliver the high levels of service our customers expect.
Key Responsibilities
- Planning and scheduling work for a nationwide team of engineers.
- Maximising engineer productivity and minimising travel time.
- Booking appointments directly with customers.
- Liaising with engineers regarding daily workloads and site requirements.
- Responding quickly to changes, cancellations and urgent customer requests.
- Monitoring engineer progress throughout the day.
- Allocating jobs based on customer requirements, engineer competency and location.
- Updating scheduling systems and customer portals.
- Working closely with the Operations Team.
- Building positive relationships with customers and colleagues.
- Supporting continuous improvements to scheduling processes.
About You
Previous scheduling experience is essential.
You'll probably have experience in Scheduling, Planning, Resource Planning, Service Coordination, Customer Service, Logistics, Transport Planning or Operations Administration.
You'll be highly organised, calm under pressure, an excellent communicator, comfortable prioritising competing demands and confident using Microsoft Office and learning new systems.
What We Offer
- Competitive salary
- Flexible working arrangements
- Company pension
- Free on-site parking
- Friendly and supportive working environment
- Ongoing training and development
- Opportunity to build a long-term career within a growing national business
Why Join L123?
At L123, we're proud of our reputation for delivering exceptional customer service and practical solutions. We've invested heavily in creating a workplace where people feel respected, supported and trusted. Our team works together, helps each other and takes pride in delivering an excellent service for our customers.
As a Scheduler, you'll play a vital role in keeping our business running efficiently. Your planning, communication and organisation will directly contribute to customer satisfaction, engineer productivity and the continued success of L123.
Ready to help us keep buildings safe and compliant? Join L123 Ltd as our new Scheduler—where your organizational talents will make a real difference.
Apply today and become part of the next chapter of L123.Ready to help us keep buildings safe and compliant? Join <USDRIVERLICENSE> Limited as our new Scheduler—where your organizational talents will make a real difference. Apply now and become part of our dedicated team committed to excellence!
Pay: £13.00-£14.50 per hour
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
Work Location: In person
