Reporting to the Head of Operations, the Operations Co-Ordinator provides a pivotal role in building and maintaining client relationships, overseeing the day-to-day management of customer services including warranty requests, survey requests and maintenance contracts as well as providing daily support for the Operations Department.
ROLE AND RESPONSIBILITIES
Including but not limited to:
· Act as the central reporting point of communication for customer services, client warranty requests and maintenance contracts
· Ensure warranty maintenance and survey requests are completed on time and within budget
· Ensure project planner is up to date, providing clear and accurate data for the Head of Operations
· Manage the process of labour allocation for Maintenance Service Agreements, warranty visits and remedial works including logistics needs, stock management and delivery
· Maintain accurate warranty information providing documentation and data analysis
· Work collaboratively with the Engineering Services Manager, providing assistance with processing and analysis of Site Inspections, adhering to Health and Safety policies, warranty, maintenance and survey data where required
· Provide frequent reports to the Head of Operations, liaising directly with other stakeholders in the business including Engineering Service Manager, Projects teams, Regional Site Supervisors and clients
· Provide daily administrative support to the Operations department
SKILLS AND EXPERIENCE
· Excellent attention to detail with a flexible approach to help drive processes within Operations
· Proactive and confident team player with the desire to succeed in helping deliver Operational and companywide KPIs
· Excellent verbal and written communication skills with the ability to present findings clearly, concisely and accurately to a range of audiences in ways that promote understanding
· Ability to plan, co-ordinate and manage resource effectively, with a ‘keen eye for detail’ and confidence to constructively challenge where necessary
· Strong problem-solving skills with the ability to anticipate and resolve issues independently, planning solutions and making sound pragmatic decisions which will have a direct impact on service delivery
· Working knowledge of Health and Safety compliance
· Microsoft Office skills, particularly Excel
Pay: £31,367.00-£37,640.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
