Assistant Manager – Ladies-Only Premium Gym & Wellness Space
Location: Tonbridge, Kent
Employment Type: Full-Time , 40 hours per week
Start Date: September 2026
About Us
We are a brand-new ladies-only premium gym and wellness space that launched last year in the heart of Tonbridge. Designed to be more than just a gym, our mission is to create an empowering, inclusive, and inspiring environment where women can focus on their fitness, mental wellbeing, and self-care all under one elegant roof.
We are now looking for a passionate, energetic, and organised Assistant Manager to help lead our growing team and deliver an exceptional experience to every member.
Your Role
As our Assistant Manager, you'll support the General Manager in day-to-day operations, lead by example on the gym floor, and help shape a positive, community-focused culture. You will play a vital role in launching the business and ensuring operational excellence from day one.
Key Responsibilities
- Support with daily operations including staff supervision, scheduling, and floor management
- Deliver exceptional customer service and resolve member issues with empathy and efficiency
- Assist with membership sales, onboarding, and lead generation initiatives
- Support and lead the team of personal trainers and front-of-house staff
- Ensure the facility is always immaculately clean, safe, and welcoming
- Monitor and report on KPIs such as member satisfaction, retention, team performance and commercial performance.
- Contribute to marketing ideas, community outreach, and events
What We’re Looking For
- Previous experience in a supervisory or assistant manager role in fitness/leisure.
- A genuine passion for women’s wellness, fitness, and creating a safe and supportive space
- Strong interpersonal skills, with the ability to motivate a team and build positive member relationships
- Excellent organisational and communication abilities
- A proactive attitude, with a hands-on approach and problem-solving mindset
- A Level 2 Fitness Instructor qualification (Level 3 Personal Trainer is a bonus)
Perks & Benefits
- Complimentary gym membership
- Ongoing training and professional development opportunities
- The chance to grow with an exciting, community-focused brand from the beginning
Job Types: Full-time, Permanent
Pay: Up to £30,700.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Gym membership
- On-site parking
Application question(s):
- Do you live local to Tonbridge? How long would your commute be?
- Why would you like to work at Cloud Nine and think you would be a a good fit for this role?
Work Location: In person
