What’s the job all about?
As a Core Systems Engineer you will support and share your knowledge with our wider Support team members in a collaborative working environment. You will be required to support our clients including assisting with day-to-day escalations and investigating problems or repeat failures, whilst maintaining the smooth and efficient operation of end user desktops.
What you’ll be doing
· Record and prioritise customer queries in a ticketing system ensuring adherence to SLAs.
· Build and maintain customer relationships.
· Diagnose and troubleshoot a wide range of technical issues providing resolutions or escalating where appropriate.
· Deploy and maintain a wide range software on customer systems.
· Contribute to and help maintain our internal knowledge base.
· Create and deliver training materials for our junior engineers.
· Educate users on how to use various software and systems.
· Maintain a strong knowledge of our companies’ services and products to help effectively and efficiently respond to customers queries.
Working hours
This role is office based with standard 8 hours per day Monday to Friday between 08:00–18:00. We aim to assign Engineers to a shift of their preference where business coverage allows.
This role will also form part of our on-call rota once settled into the Service Desk Engineer role.
Skills and experience
This role suits someone who has experience in an IT support environment, and experience of handling ticket logs, and has a passion for problem solving. We are looking for a passionate individual who is looking for a challenging, and collaborative working environment where they can learn and share ideas within a team environment. Candidates should have;
· IT and desktop support experience in a working / business environment
· Good customer service and support skills
· Excellent attention to detail
· Strong independent problem analysis, research and resolution
· A willingness to learn and to share knowledge
· Windows 10/11
· Windows Server 2012 R2 - 2022
· Active Directory and Group Policy
· Intermediate firewall and networking
· Remote Desktop Services/Citrix
· Microsoft 365 and Azure/EntraID
· Email Security Services
· Web Filtering
It would also be advantageous to have experience of the following technology; however, training can be provided;
· Acronis Backup/Proxmox BS
· Powershell
· VPNs
· Intune
· Proxmox VE/VMWare vSphere/other hypervisors
· Unix/Linux
· Windows Server 2016 – 2025
· Windows 10/11
· VOIP phone systems
· Next gen AV/XDR
· RMM tools
If you do not have all the above skills and experience, we would still be interested in hearing from you as we are able to provide training and development opportunities to grow within our teams.
Why join etiCloud?
Joining etiCloud Ltd isn’t just about getting a job—it’s about growing a career with one of the UK’s leading cloud-based IT providers. You’ll be supported every step of the way in a friendly, professional environment where your development matters. Here’s what you’ll get when you become part of our team:
· Competitive Pay – Benefit from a salary that reflects your potential, with regular reviews to recognise and reward your progress.
· Annual Bonus – Get recognised for your hard work with a discretionary company bonus.
· Career Growth – We’re big on development. You’ll have access to training, support, and opportunities to grow your skills and progress your skills and career.
· Annual Leave – Enjoy annual leave days, plus bank holidays, to relax and recharge.
· Pension Scheme – Plan for your future with our company salary exchange pension scheme.
· Friendly Vibes – Work in a supportive, down-to-earth team that’s always ready to help.
· Health and Wellbeing – Take care of you with our private medical insurance, health cash plan, and mental health support whenever you need it.
· Modern Office – Our Sheffield office is secure, stylish, and comes with kitchen facilities, break out spaces and a coffee machine to keep you fuelled.
· Office Fruit – Tuck into our weekly delivery of fresh fruit as part of our employee wellbeing initiatives
· Free Parking – No need to stress about parking—we’ve got free onsite spaces.
Equality, Diversity and Inclusion
At etiCloud, we believe that diverse teams drive innovation, creativity and better outcomes for our colleagues, customers and communities. Our goal is to build a workforce that reflects the diversity of the communities we serve and to foster a culture where everyone feels a genuine sense of belonging, is empowered to contribute, and has equal opportunities to develop and thrive.
We welcome applications from people of all backgrounds and experiences and encourage candidates who may not meet every single requirement to apply if they believe they have the skills and potential to succeed. We are committed to providing an accessible recruitment process and will make reasonable adjustments for candidates who require support at any stage of the application or selection process.
Apply now and take your next step in the world of tech with etiCloud!
Job Types: Full-time, Permanent
Pay: £28,000.00-£40,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Transport links
Application question(s):
- Do you now or in the future require Visa sponsorship to work in the UK?
- Are you able to commute to our office location (S8 0XF) on a daily basis?
Experience:
- IT support: 3 years (required)
Work Location: In person
