TECHNICAL SUPPORT (APPEALS AND PERMITS)
The role sits within the Council's Parking Service, working in the Notice Processing team. The role of the Technical Support Officer will help manage Penalty Charge Notices (PCNs) appeals that are issued against vehicles parking in contravention of a parking restriction and driving in bus lanes. The role also includes processing permit applications and statutory correspondence associated with parking legislation.
The core responsibilities of the post-holder are to review appeals that have been submitted by the motorist, processing statutory documents and manage permit applications. They will be expected to meet legal deadlines, make clear and consistent decisions, and maintain accurate records to support the Parking Service.
The successful candidate
Alongside the main duties, the successful candidate will support debt recovery process, respond to public enquiries relating to parking appeals and keep the PCN notice processing databases up to date.
We are looking for someone who can communicate well, handle difficult conversations with the public and work accurately with data. No formal qualifications are required as training will be provided.
Contact:
For an informal conversation regarding the vacancy, please contact:
KAREN BURTON - NOTICE PROCESSING TEAM LEADER
DBS Statement (delete/amend as appropriate and change to black)
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A Basic Level DBS Check will be required for this post
Why North Tyneside Council?
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
To learn more about Our Carbon Net-Zero 2030 Action Plan
Applying
To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.
Learn More
For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us" page here Work for us | North Tyneside Council
