We are looking for a temporary part-time receptionist to cover for maternity leave. The hours available to work are between 8am and 6.30pm, Monday to Friday (to be agreed). Applicants must be willing to work flexibly to cover holidays and have good written/verbal communication skills.
You will become part of our busy reception team and strive to ensure our patients receive the best possible service from the Practice. Our receptionist team deal with all our day-to-day patient contact; handling all incoming calls, requesting appointments, enquiries and welcoming both patients and visitors into the surgery. We are looking for an enthusiastic, professional, and clearly spoken receptionist who would enjoy working within a busy GP surgery. GP Surgery experience is desirable, but not essential. However, customer/patient service skills are essential if joining our team at St Johns Group Practice. You should have good inter-personal skills, be able to respond sympathetically to queries and direct people appropriately. You should possess good administrative and organizational skills, and be computer literate, as the Practice is ‘paper light’.
NHS pension is available. DBS clearance is required. Applications to be made via the NHS application form please.
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Ensuring the smooth flow of incoming/outgoing mail
Reception
- Receiving patients consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary.
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with home visit requests and telephone call backs
Computer
- Registration of new patients – computer data entry and medical records.
- Process patients change of address – computer data and medical records (have knowledge of practice area.
- Process repeats prescription requests in accordance with practice guidelines.
- Scanning post in medical records in accordance with practice procedure
- Email and photocopy as requested.
- General administrative duties
Telephone
- Have working knowledge of telephone system during and after hours.
- Pleasant telephone manner always
Other Tasks
- Ensure building security – have thorough knowledge of doors/windows/alarm.
Opening and Closing Practice
- Any other tasks allocated by Senior administrators/Practice Manager
Confidentiality:
- While seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skill
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role Undertaking periodic infection control training (minimum annually)Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly
General Terms and Conditions
- All employees are employed on an initial assessment basis
- All employee must comply with the Practice`s opportunities policy, and must not discriminate on the grounds of race, ethnic or national grounds, sex, marital status, disability or any other grounds that cannot shown to be justifiable
- This job description may be reviewed in the light of the changed service needs and developments. Any changes will be fully discussed with the post holder; the post holder may be required to carry out other duties appropriate to the grade of the post.
- This surgery operates a non-smoking policy.
Pay: £12.71 per hour
Expected hours: 21.0 per week
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Transport links
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Receptionist: 1 year (preferred)
Work Location: In person
