Down Hall Hotel and Spa is one of England’s most established country house hotel, rich in history and set in beautiful surroundings on the Hertfordshire. We pride ourselves on delivering outstanding guest experiences and exceptional service in a warm and welcoming atmosphere.
Set within 110 acres of stunning woodland, parkland, and landscaped gardens, the hotel combines historic charm with contemporary luxury. As a prestigious four star hotel, we pride ourselves on offering exceptional service and a truly memorable experience to all our guests.
We are seeking a highly organised and professional Front Office Assistant. The ideal candidate will possess strong administrative skills, be proficient in data entry, and demonstrate excellent phone etiquette.
Key Responsibilities:
- Greeting guests with a warm and welcoming attitude
- Handling check-in and check-out procedures efficiently
- Managing bookings, reservations, and inquiries (via phone, email, and in-person)
- Providing guests with information and assistance throughout their stay
- Maintaining accurate records and ensuring all administrative tasks are completed
- Coordinating with other departments to ensure smooth guest service
- Handling guest complaints professionally and promptly
Requirements:
- Previous experience in a customer-facing or receptionist role preferred (hotel experience is a plus)
- Excellent communication and interpersonal skills
- Strong IT and administrative abilities (knowledge of Opera or similar systems is desirable)
- Ability to remain calm and professional under pressure
- A flexible approach to working hours, including weekends and holidays
What We Offer:
- Competitive salary
- Team meals during shifts
- Uniform provided
- Training and career development opportunities
- Staff discounts on hotel services and facilities
- Friendly and supportive working environment
If you are passionate about hospitality and committed to delivering first class service, we would love to hear from you.This role is suitable for candidates who are organised, proactive, and eager to contribute positively to our team. Prior office experience will be considered an advantage for applicants seeking to excel in this position.
Pay: From £13.45 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
