We're looking for a Customer Policy Implementation Officer to support the successful delivery and adoption of customer-facing business and IT change across National Gas. This role combines change implementation, stakeholder engagement, governance and continuous improvement, ensuring new systems, processes and ways of working are embedded effectively and deliver tangible business benefits.
National Gas is delivering a significant programme of transformation across systems, processes, data and customer services. As we continue to develop new customer offerings and support emerging energy opportunities including hydrogen, carbon capture and storage (CCS), biomethane and data centre connections, effective change implementation is critical to our success.
Working closely with the Customer IT Transformation Manager, IT delivery teams and Business Development stakeholders, you'll play a key role in ensuring change initiatives are understood, adopted and embedded within the business. Your work will help minimise disruption, maximise user adoption and ensure the benefits of change are fully realised.
This is an excellent opportunity for someone with change management, governance, PMO or policy implementation experience to gain exposure to major transformation programmes at the centre of National Gas' future strategy.
