A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations
- Location: Delamere (Cheshire)
- Salary: Up to £40,000 per annum
- Working Hours: Full-time, 40 hours per week
- Days of Work: Shifts vary Monday to Sunday on a rolling rota.
- Live In Accommodation available, not compulsory.
We have an exciting opportunity for a Guest Experience Manager to join our passionate team at Delamere. Work in one of the UK’s most stunning woodland locations, developing your skills while leading a team that provides outstanding service and sparkling-clean cabins for our guests. Our cabins at Delamere are tucked away in the largest woodland area in Cheshire. A peaceful escape under starry skies, surrounded by nature and designed to help guests unwind, recharge, and reconnect.
This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest Retreat to life every day.
Discover the Guest Experience Manager role:
As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the Retreat. Leading both Front and Back of House teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.
Your Responsibilities:
✨ Guest Experience
- Deliver a seamless and exceptional guest journey from arrival to departure
- Engage with guests, gather feedback, and resolve issues proactively
- Lead service recovery and implement improvements based on reviews
️ Food & Beverage Operations
- Oversee all F&B operations, ensuring top-quality service and standards
- Drive revenue through upselling, cross-selling, and cost management
- Manage stock, suppliers, and outlet performance
Revenue & Commercial Performance
- Support revenue targets and budgets
- Identify new revenue opportunities and growth initiatives
- Monitor daily performance across accommodation, F&B, and activities
Team Leadership & Development
- Lead, motivate, and develop F&B and Ranger teams
- Influence a positive, service-focused team culture
- Manage staffing, recruitment, training, and performance
Ranger & Activities Management
- Oversee Ranger-led experiences, ensuring engagement and safety
- Optimise activity schedules and monitor participation
- Operations & Duty Management
- Act as Duty Manager when required
- Handle operational challenges, guest issues, and emergencies
- Maintain visible leadership and cross-department coordination
Reporting & Strategy
- Analyse guest, F&B, and activity performance to drive improvements
- Support strategic planning and identify new growth opportunities
Your Skills & Experience:
We’re looking for a dynamic, hands-on leader who thrives on creating extraordinary guest experiences. You’ll bring energy, enthusiasm, and a genuine passion for hospitality, inspiring your team to deliver excellence every day.
- ✅ Full UK driving license and access to a vehicle
- ✅Senior management experience, ideally overseeing large operational teams
- ✅Strong leadership, planning, and organisational skills
- ✅ A genuine passion for delivering exceptional guest experiences
- ✅ Proven customer service management experience.
- ✅ Outstanding communication and relationship-building skills
- ✅Strong commercial awareness and problem-solving ability
- ✅ IT literate – MS Office & databases
- ✅ Ability to work collaboratively, under pressure, and influence at all levels
Why Forest Holidays?
We’re not your typical hospitality business. We create memorable stays in beautiful forest locations while protecting and conserving the land around us. With over 800 colleagues across the UK, we’re passionate about sustainability, wellbeing and helping people reconnect with nature.
What You’ll Get
- ✨ 31 days holiday (including bank holidays), plus extra with long service
- Annual bonus linked to customer service performance
- Enhanced maternity & paternity pay
- Subsidised meals while on shift
- Discounted Forest Holidays and Sykes Cottages breaks for you, friends & family
- One paid volunteering day each year
- Pension scheme, life assurance & health cash plan
- Long service awards, wellbeing events & team celebrations
- ️ Hundreds of retail discounts across top UK brands
At Forest Holidays, we believe in creating an inclusive workplace where everyone feels welcome. If you need any adjustments during the recruitment process, we’ll be happy to support you.
Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.
If you’re ready to create unforgettable moments for every guest and lead a team that makes memorable holidays happen, apply now.
