CUSTOMER SERVICE OFFICER (CSO) (BIRMINGHAM)
Are you the kind of person who notices when something’s not quite right… and fixes it before anyone else does?
Do you love helping people, staying active and being the friendly face that saves someone’s day?
If so, we want YOU at Apex Parking.
About the Role
As a Customer Service Officer (CSO), you’ll be the heartbeat of our car park.
You’re not just “watching cars.” You’re the;
- problem-solver
- go-to expert
- quality checker
- friendly face customers remember
You’ll deliver outstanding service while keeping our site clean, safe, and running smoothly.
What you’ll be doing…..
Customer service that stands out
- Anticipating customer needs before they even ask
- Resolving queries and issues quickly and professionally
- Sharing the latest offers and helping customers choose the best parking options
- Handling incidents confidently and following through
Keeping standards high:
- Completing regular patrols of the car park
- Reporting and fixing minor maintenance issues
- Carrying out routine cleaning
- Making sure equipment is working properly
- Keeping presentation sharp - including your own!
What we’re looking for:
- Friendly, confident communicator
- Self-motivated and proactive
- Strong customer service background
- Practical and hands-on
- Reliable and professional
This is an active role - perfect for someone who likes to stay busy and take pride in their environment.
What You’ll Get
- A competitive salary
- Pension
- Generous annual leave entitlements
- A supportive team environment
- A varied role where no two days are the same
- The chance to represent a growing parking brand
- Real responsibility and autonomy
Location - Birmingham
Minimum 30 hours per week
Full clean driving licence preferred
Successful applicants will be to a Disclosure and Barring Service (DBS) check.
Ready to Apply?
Send your CV to: [email protected]
Pay: From £13.25 per hour
Benefits:
Work Location: In person
