We are looking for an organised, confident and technology-minded Operations Coordinator to become a key part of Total Payments. We help UK businesses with card payments, payment technology and related business solutions. As we grow, we need someone who can take ownership once a sale is won and make sure the merchant gets from application to live trading quickly, accurately and professionally.
What you'll do
· Take ownership of new merchants once the sales team has won the business.
· Review completed deal information and submit applications to the correct provider quickly and accurately.
· Manage applications through underwriting, approval, delivery, installation and go-live.
· Keep merchants and sales advisers updated without needing to be chased.
· Handle post-sale operational enquiries and work with providers to resolve issues.
· Build strong day-to-day relationships with our payment and technology partners.
· Learn our providers, products, pricing, portals and onboarding processes and become a trusted source of knowledge for the team.
· Help diagnose straightforward card terminal, app, gateway and payment-technology issues and know when to escalate.
· Support unusual or more technical opportunities, including unattended payments, mobile/app payments and integrations, by researching the right solution.
· Provide accurate product information to Marketing so our website and customer content stay current.
· Use AI and modern tools to research, document, communicate and improve the way we work.
· Help build and maintain TP Workspace, our developing internal knowledge and operations platform.
Who we're looking for
You do not need to arrive as a payments expert. We are more interested in the way you think and work.
· Naturally organised with excellent attention to detail.
· Strong customer service and communication skills.
· Comfortable taking ownership and following an issue through to completion.
· Technically curious - new software, hardware and portals do not intimidate you.
· A logical problem solver who is willing to read, test, ask questions and figure things out.
· Confident using AI tools in your work, or able to demonstrate meaningful practical experience with them.
· Happy working in a growing business where processes will continue to improve.
· Experience in payments, fintech, EPOS, telecoms, SaaS, IT support, technical customer service or operations would be useful, but is not essential.
Why join Total Payments?
· A broad role with genuine responsibility from the start.
· Direct exposure to payment technology, fintech providers and growing business operations.
· Opportunity to help shape processes rather than simply inherit them.
· Hands-on development in payments, technology and AI.
· A realistic progression route towards Operations Manager as the function grows.
Salary: £26,000-£28,000 per annum, depending on experience.
If you are the person who sees a problem and instinctively wants to understand it, solve it and make sure it does not happen again, we would like to hear from you.
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
