Experienced Mortgage Administrator / Administrative Assistant
Location: Portadown, Northern Ireland (Office Based)
Hours: Flexible – 24 to 37.5 hours per week
Salary: £13.00–£16.00 per hour (depending on experience and qualifications)
About Us
NT Financial Services Ltd is a fast-growing mortgage and protection brokerage based in Portadown, Northern Ireland. We provide professional mortgage and insurance advice to clients across the UK, helping first-time buyers, home movers, remortgage clients and property investors achieve their goals while ensuring they are financially protected.
Although we are a growing business, our focus has always been on delivering exceptional customer service rather than simply increasing volume. We pride ourselves on building long-term relationships with our clients and providing a professional yet personal experience throughout their journey.
Due to continued business growth, we are looking to recruit an experienced Mortgage Administrator or an experienced Administrative Assistant with transferable skills to join our expanding team.
You will receive ongoing support and training from experienced advisers, administrators and our business support team, giving you every opportunity to develop and progress within the company.
What We Can Offer
- Competitive salary based on experience
- Flexible working hours (24–37.5 hours per week)
- Full-time or part-time considered for the right candidate
- Private Medical Insurance following successful completion of probation
- Performance-related bonus scheme
- Staff incentives and rewards
- Paid annual leave
- Ongoing training and professional development
- Opportunity to grow within a successful and expanding business
- Friendly and supportive working environment
About the Role
You will play a key role in supporting the Mortgage Adviser by managing mortgage and protection cases from application through to completion, ensuring every case is handled accurately, efficiently and in line with FCA and company compliance requirements.
You will be responsible for managing your own pipeline of cases while maintaining regular communication with clients and third parties. You will be the first point of contact for many of our customers, ensuring they remain fully informed throughout their mortgage and protection journey.
Although the primary focus of this role is mortgage and protection administration, you may occasionally assist with general office administration, customer communication and business support activities.
Main Duties & Responsibilities
- Preparing mortgage and protection applications.
- Processing client documentation accurately and efficiently.
- Liaising with mortgage lenders, protection providers, solicitors, estate agents and valuers.
- Chasing outstanding documents and progressing applications.
- Providing regular updates to clients throughout the application process.
- Maintaining accurate client records and CRM systems.
- Answering incoming telephone calls and responding to customer enquiries.
- Managing customer service calls and requesting customer reviews following completion.
- Supporting marketing and business development activities, including administrative support for social media channels.
- Ensuring all work complies with FCA and company procedures.
- Working closely with the Mortgage Adviser and wider team to deliver an outstanding customer experience.
- Meeting agreed service standards and daily activity targets.
What We're Looking For
We're looking for someone who enjoys being organised, takes pride in delivering excellent customer service and is able to manage multiple tasks within a busy office environment.
The ideal candidate will have:
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Excellent organisational and time management skills.
- Ability to prioritise workload and manage multiple cases simultaneously.
- Strong problem-solving skills with the confidence to work independently.
- A positive attitude and willingness to learn.
- Ability to follow processes, checklists and compliance procedures.
- Excellent customer service skills.
- Good IT skills, including Microsoft Office.
- A professional and friendly telephone manner.
Preferred Experience
Applications are particularly welcomed from candidates with previous experience in:
- Mortgage Administration
- Mortgage Broking
- Financial Services
- Banking
- Insurance
- Estate Agency
- Conveyancing / Solicitors' Offices
The following would also be advantageous:
- CeMAP qualification.
- Experience using mortgage sourcing or CRM systems.
- Bilingual skills (English/Lithuanian would be highly desirable, although any additional language would be an advantage).
Additional Information
This is an office-based role in Portadown and is not a remote or hybrid position.
We are primarily looking for an experienced Mortgage Administrator. However, we recognise that excellent administrators can come from a variety of professional backgrounds, so we would also welcome applications from candidates with strong transferable administrative skills within financial services or related industries.
If you enjoy working in a professional, friendly and fast-paced environment where your contribution genuinely makes a difference, we'd love to hear from you.
Job Types: Full-time, Part-time, Permanent
Pay: £13.00-£16.00 per hour
Expected hours: 24.0 – 37.5 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Private medical insurance
Application question(s):
- Do you have work experience in any of the following backgrounds:
Mortgage Administration
Mortgage Broking
Financial Services
Banking
Insurance
Estate Agency
Conveyancing / Solicitors' Offices
Experience:
- Administrative/ Mortgage administrative: 2 years (required)
Language:
- Lithuanian (preferred)
- Bilingual (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
