Job Ref: INT25744
Branch: Mercure Leeds Parkway
Location: Mercure Leeds Parkway, Leeds
Salary/Benefits: £12.71 per hour
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 06/08/2026
Closing date: 06/09/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Free staff parking
A day in the life of…
As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.
As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.
What do we need from you?
- Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
- Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
- Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
- Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Few Leeds hotels can boast the same level of comfort and tranquillity as the Mercure Leeds Parkway hotel. Enjoy picturesque views of the Yorkshire countryside and engross yourself in 130 acres of beautiful parkland and formal gardens by the Golden Acre Park wildlife reserve. Inside you will find a mix of contemporary decor and 1930s glamour throughout the 118 rooms, while the Art Deco ballroom makes an elegant backdrop for weddings.
Relax and unwind at the Feel Good Health Club where guests can take a dip in the pool, relax in the sauna or steam room, or work up a sweat at the gym. Later, sample the international menu in The Brasserie, before grabbing a drink in the cosy Lounge Bar. Set on the outskirts of Leeds, the hotel provides guests a serene setting away from the busy city centre. Ideal for business events, the hotel has 16 dedicated meeting rooms capable of accomodating 225 people.
On the outskirts of Leeds, Leeds Bradford Airport is just five miles from the Mecure Leeds Parkway hotel. Discover the picturesque Golden Acre Park and nature reserve on our doorstep.
