Join a growing company where your planning skills make a real difference.
Edincare Pumps has over 30 years of experience in the design, manufacture, installation and maintenance of pumped drainage systems across the UK. Due to continued growth, we're looking for an organised and proactive Scheduling Co-ordinator to join our Service Department.
If you're currently working in scheduling, planning or logistics and enjoy solving problems in a fast-paced environment, we'd love to hear from you.
The Role
As our Scheduling Co-ordinator, you'll be responsible for planning and coordinating the daily workloads of our nationwide team of wastewater engineers.
Working closely with our Service Manager and Service Coordinators, you'll ensure engineers are deployed efficiently, customers are kept informed and workloads are planned to maximise productivity and customer satisfaction.
This is a key position within the business where no two days are the same.
Key Responsibilities
- Plan and schedule the daily workload of up to 20 field-based engineers.
- Produce efficient routes to maximise engineer productivity.
- Respond to changing priorities and emergency call-outs.
- Liaise with customers regarding appointments, delays and updates.
- Support engineers throughout the working day.
- Arrange accommodation and parking where required.
- Ensure engineers have the correct equipment and PPE before attending site.
- Work alongside Service Coordinators to balance customer demand.
- Assist with fleet management, including servicing and repairs.
- Monitor subcontractor performance.
- Help maintain high standards of customer service and operational efficiency.
- Support compliance with Health & Safety, Quality and Environmental procedures.
What We're Looking ForEssential
- Previous experience in scheduling, planning, logistics or service coordination.
- Excellent organisational and time management skills.
- Strong geographical knowledge, particularly London and the South East.
- Ability to prioritise and multitask under pressure.
- Excellent telephone and written communication skills.
- Strong IT skills and confidence using scheduling software.
- Positive, professional attitude with excellent customer service skills.
- A team player who enjoys working with engineers and office staff alike.
Desirable
- Experience within a field service, facilities management, engineering or drainage environment.
- Route planning experience.
- Knowledge of fleet coordination.
- Experience working against KPIs and service level agreements.
What You'll Receive
- Competitive salary - £32-£34,000pa based on experience.
- Company pension.
- 28 days holiday including Bank Holidays.
- Ongoing training and development.
- Career progression opportunities within a growing business.
- Friendly, supportive team environment.
- Modern office based in Hemel Hempstead.
- Long-term job security with an established business.
About Edincare Pumps
Edincare Pumps has been delivering high-quality pumped drainage solutions for over 30 years. From our headquarters in Hemel Hempstead, we provide nationwide installation, servicing and maintenance to commercial, industrial and residential customers.
We're proud of our reputation for excellent customer service and technical expertise, and we're continuing to grow.
Apply Today
If you're an organised planner who enjoys keeping people moving and solving logistical challenges, we'd love to hear from you.
Click Apply Now and send us your CV.
Pay: £32,000.00-£34,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Hemel Hempstead HP2 7FW: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Scheduling: 2 years (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
