Customer Service Advisor – Fix Auto Bournemouth £13–£14.50 per hour | Full Time | 42.5 Hours Per Week
Fix Auto Bournemouth is looking for a confident and customer-focused Customer Service Advisor to join our accident repair centre team. Fix Auto is a leading independent accident repair network, trusted by insurers, manufacturers and drivers across the UK. You will be the first point of contact for our customers, managing their experience from initial booking through to vehicle handover.
What you'll be doing:
- Welcoming customers to the bodyshop and handling incoming calls and emails
- Booking vehicles in for repair and keeping customers updated on repair progress throughout
- Liaising with insurance companies and updating online insurance systems
- Arranging courtesy vehicles, non-fault hire vehicles, and collection and delivery as required
- Checking vehicles and courtesy cars in and out, recording and reporting any damage
- Taking payments and handling basic finance queries in line with company processes
- Resolving customer queries and complaints quickly and professionally, escalating when needed
- Completing and maintaining accurate records on internal management systems
- Coordinating with the workshop and other departments to support smooth workflow
- Maintaining a tidy, welcoming reception area that reflects the company's standards
What we're looking for:
- Proven experience in a customer-facing role, ideally within the motor industry or motor insurance sector
- Confident communicator with a friendly, professional manner, both face to face and over the phone
- Strong organisation and time management skills with the ability to manage multiple tasks
- Calm under pressure with a problem-solving, can-do attitude
- Good attention to detail, particularly when completing paperwork and system records
- Competent IT skills including Word and Excel
- A team player able to work closely with technicians, estimators and management
- Full UK driving licence
Desirable:
- Experience within a bodyshop, accident repair, or motor insurance environment
- Experience with AutoFlow or similar bodyshop management systems
- Familiarity with motor insurance repair and claim processes
Previous experience in the motor industry or motor insurance is preferred but not essential. Candidates without this background will be considered provided they have a genuine interest in vehicles and are willing to develop their knowledge of the sector.
What we offer:
- £13–£14 per hour, based on experience
- 28 days holiday including bank holidays
- Company pension scheme
- Training and development opportunities within the Fix Auto network
- Retail discount scheme
- Full-time, permanent position
If you are interested in joining our team, please apply with your CV.
Job Type: Full-time Work Location: In person, New Milton
Pay: £13.00-£14.00 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
