The Front of House Pass Master acts as the key link between the kitchen and front of house teams, ensuring every dish leaves the kitchen correctly presented, complete and delivered to the right guest at the right time. The role is responsible for maintaining service flow, communication and quality control.
Key Responsibilities / Service Coordination
- Manage the kitchen pass throughout service.
- Coordinate the timing of food leaving the kitchen.
- Ensure dishes are served to the correct table and guest.
- Maintain smooth communication between the kitchen and front of house teams.
- Prioritise orders and manage service during busy periods.
Quality Control
- Check every dish for presentation and consistency before it leaves the kitchen.
- Verify dietary requirements and allergy requests have been correctly followed.
Communication
- Communicate table priorities and service requirements with chefs.
- Keep the restaurant team updated on waiting times and delays.
- Liaise with managers regarding VIP guests, complaints and special requests.
- Assist in coordinating large tables and private dining events.
Guest Experience
- Ensure food is delivered efficiently without compromising quality.
- Respond quickly to any issues or guest feedback relating to food.
- Support the restaurant team to maintain exceptional service standards.
Operational Duties
- Maintain cleanliness and organisation of the pass area.
- Ensure plates, cutlery and service equipment are stocked and ready.
- Assist with opening and closing procedures.
- Support both kitchen and front of house teams whenever required.
Skills & Experience
- Previous restaurant experience in a high-quality dining environment.
- Excellent communication and organisational skills.
- Ability to remain calm under pressure.
- Strong attention to detail.
- Good understanding of food, allergens and service standards.
- Ability to multitask and prioritise effectively.
- Positive attitude with excellent teamwork skills.
Personal Qualities
- Calm and composed under pressure.
- Professional appearance and behaviour.
- Strong leadership and decision-making abilities.
- Passion for hospitality and exceptional guest experiences.
- High attention to detail.
- Reliable, punctual and proactive.
Key Performance Indicators (KPIs)
- Food delivered accurately and on time.
- Service flow maintained throughout service.
- Minimal food returns due to incorrect orders.
- Positive guest feedback.
- Effective communication between kitchen and front of house.
- Compliance with food safety and allergy procedures.
Health & Safety
- Follow all food hygiene and health & safety procedures.
- Ensure allergy procedures are strictly followed.
- Maintain a clean, safe and organised pass area at all times.
- Report any maintenance or safety concerns immediately.
Role Objective
To ensure every guest receives the correct dish, at the correct time, presented to the highest possible standard, while acting as the central communication point between the kitchen and front of house teams to deliver a seamless dining experience.
Pay: From £13.00 per hour
Work Location: In person
