Export Sales & Customer Service Administrator
MGB Tool Supplies Ltd
Full-time | Permanent
MGB Tool Supplies Ltd is a well-established tool supplier based in Lincoln, supplying a wide range of cutting tools, hand tools, power tools, abrasives, PPE and engineering products to customers in the UK and overseas.
We are looking for a friendly, organised and confident individual to join our Export Team. This is a varied role involving communication with international customers, sales enquiries, purchasing and general administration.
The majority of the role will be carried out via email, so excellent written communication, attention to detail and confidence using a computer are essential.
The Role
You will be part of our export team, dealing directly with customers and suppliers from around the world. You will help develop strong customer relationships, respond to enquiries, process orders and work closely with our purchasing and warehouse teams to ensure orders are dealt with efficiently from enquiry through to dispatch.
Key Responsibilities
- Responding to international customer enquiries, primarily by email
- Building and maintaining strong relationships with overseas customers
- Preparing quotations and responding to product and pricing enquiries
- Processing and managing customer orders
- Liaising with suppliers regarding availability, pricing and lead times
- Assisting with purchasing and placing supplier orders
- Monitoring incoming goods and outstanding orders
- Liaising with the warehouse regarding goods in and goods out
- Organising and coordinating export orders for dispatch
- Keeping customers updated on order progress and delivery times
- Dealing with queries and resolving issues professionally
- Maintaining accurate customer and order records
- Using Microsoft Outlook and other computer systems on a daily basis
- Working closely with other members of the sales, purchasing and warehouse teams
- Carrying out general administration duties as required
About You
We are looking for someone who is:
- Confident and professional when communicating with customers
- Highly organised with excellent attention to detail
- Comfortable communicating primarily by email
- Confident using Microsoft Outlook and computers
- Able to manage multiple enquiries and orders at the same time
- Reliable, motivated and able to work independently
- A good team player who is happy working within a small team
- Professional and friendly when dealing with customers and suppliers
- Comfortable learning about new products and systems
- Able to use initiative and solve problems when they arise
Previous experience in export sales, customer service, purchasing, administration or a similar role would be an advantage.
Essential Skills & Experience
- Previous experience in an office, sales, customer service, purchasing or administration environment
- Good computer skills
- Experience using Microsoft Outlook
- Excellent written communication skills
- Strong attention to detail
- Good organisational and time-management skills
- Ability to communicate professionally with customers and suppliers
- Ability to work effectively as part of a small team
Desirable
- Previous export or international sales experience
- Experience dealing with overseas customers
- Knowledge of purchasing and supplier management
- Experience with international shipping or export documentation
- Basic knowledge of tools, engineering products or industrial supplies
- Experience using stock or sales management systems
What We Offer
- Full-time, permanent position
- Monday to Friday working hours
- Friendly and supportive small-team environment
- Training on our products and systems
- Opportunity to develop your knowledge of international sales and exports
- Varied role with responsibility and customer interaction
- Opportunity to build long-term relationships with customers around the world
- Stable position within an established local business
This is a great opportunity for someone who enjoys customer communication, organisation and problem-solving and would like to develop their career within an established tool supply business.
If you are confident using computers, have excellent written communication skills and enjoy building relationships with customers, we would love to hear from you.
To apply, please submit your CV through Indeed
Pay: £12.71 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Store discount
Work Location: In person
