About the Role:
London is one of the world’s leading hospitality destinations, and at Planet Lodges UK Hospitality Ltd, we believe exceptional guest experiences start with exceptional operations. We are looking for a Hotel Operations Manager who can take ownership of daily hotel performance, elevate service standards, and create an environment where guests and team members thrive.
You are not just managing schedules and procedures; you are leading the complete hotel experience. You will oversee multiple operational areas, support department leaders, and ensure every part of the guest journey reflects quality, efficiency, and professionalism. You will be the driving force behind smooth hotel operations, team performance, and continuous improvement.
Why Work With Us?
The Environment: Join a growing hospitality organisation where operational excellence, teamwork, and guest satisfaction are at the centre of everything we do. You will work with a team that values initiative, accountability, and service quality.
Leadership Impact: Your decisions will directly influence hotel performance, employee development, and guest experiences. You will have the opportunity to shape processes and introduce improvements that make a measurable difference.
Career Growth: We support ambitious hospitality professionals who want to expand their leadership skills and progress within hotel operations.
Guest-Focused Culture: We believe great hotels are built by great teams. You will be part of a company that values collaboration, professionalism, and delivering memorable stays for every guest.
Key Responsibilities:
Hotel Operations Management: Oversee daily hotel operations, including front office, housekeeping, guest services, and coordination between departments to ensure smooth and efficient performance.
Team Leadership: Lead, motivate, and support hotel employees. Provide guidance, encourage accountability, and help create a positive and productive workplace.
Guest Experience Management: Monitor guest satisfaction, handle service concerns professionally, and implement improvements to maintain high service standards.
Operational Improvement: Review processes, identify opportunities for increased efficiency, and support the implementation of operational best practices.
Staff Development: Assist with recruitment, onboarding, training, and ongoing development to build a strong hospitality team.
Financial and Resource Management: Support budget control, cost management, supplier coordination, and effective use of hotel resources.
Compliance and Standards: Ensure hotel operations follow health, safety, company procedures, and hospitality industry requirements.
What We Are Looking For:
Experience: Proven experience in hotel management, hotel operations, hospitality leadership, or a similar management role.
Leadership Skills: Strong ability to manage teams, communicate clearly, and create a positive working environment.
Guest Service Focus: A passion for delivering excellent customer experiences with a professional and solutions-focused approach.
Operational Knowledge: Understanding of hotel departments, property management systems (PMS), service standards, and daily hotel procedures.
Organisation: Ability to manage multiple priorities, solve problems quickly, and maintain attention to detail in a fast-paced environment.
Communication: Excellent verbal and written communication skills with the ability to work effectively with employees, guests, suppliers, and management.
Mindset: You are proactive, dependable, and motivated by improving operations while creating outstanding experiences for guests and colleagues.
Pay: £30,000.00-£38,000.00 per year
Benefits:
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Work from home
Work Location: Hybrid remote in London W4 5YG
