Purpose of the role
The People Operations Coordinator is a key member of the People & Talent team, providing high-quality and efficient People Operations administrative support across the full employee lifecycle. Working as part of a team of two People Operations Coordinators, the role supports all areas of People Operations administration, ensuring an excellent employee experience and smooth operational delivery across the business.
This is a broad generalist People Operations administration role requiring an experienced HR professional who is comfortable supporting multiple areas of HR operations including the employee lifecycle onboarding to offboarding, employee changes, benefits administration, training administration, payroll and pension administration, HR systems administration, and employee relations processes and support.
The role will support both UK and international payroll processes and requires a good understanding of payroll and pension administration principles. The organisation’s HRIS, Bob, enables streamlined UK payroll administration through automation and integrated workflows, reducing manual processing requirements while maintaining the need for accuracy and attention to detail. Several international payroll processes are all managed outside of BOB.
The role will also provide administrative support for employee relations activity and must therefore include some understanding of first-level ER processes and documentation requirements.
People Operations Administration & Employee Lifecycle Support
- Provide comprehensive People Operations administrative support across the full employee lifecycle including recruitment administration, onboarding, contract preparation, employee changes, and offboarding.
- Maintain accurate employee records and documentation within the HRIS and personnel files.
- Ensure all People Operations administration is completed accurately, efficiently, and in line with company procedures and GDPR requirements.
- Act as a first point of contact for People Operations administration queries from employees and managers.
HR Systems & Data Management
- Maintain and update employee information within the Bob HRIS system.
- Support HR workflow processes through effective use of system automation and integrated processes.
- Produce standard HR reports and support data accuracy
- Support continuous improvement of People Operations administrative processes and system utilisation.
Payroll Administration Support
- Support UK and international payroll administration processes.
- Prepare and validate payroll data including new starters, leavers, salary changes, benefits changes, absence information, and payroll adjustments.
- Liaise with international payroll providers and internal stakeholders as required.
- Support payroll accuracy through timely and accurate administration.
- Utilise Bob workflows and integrations to support streamlined payroll processing.
Benefits & Training Administration
- Administer employee benefit processes including enrolment, changes, and employee queries.
- Support the administration and coordination of learning and development activities and training programmes.
- Maintain accurate records relating to training completion and compliance requirements.
Employee Relations Administration Support
- Provide administrative support for disciplinary, grievance, absence management, and performance management processes.
- Prepare ER documentation, meeting invites, and outcome letters as required.
- Maintain confidential and accurate ER records and case files.
- Support the wider People & Talent team during periods of increased ER activity.
Team Collaboration & Operational Support
- Work collaboratively as part of the HR Operations team, providing flexible support across all areas of People Operations administration.
- Build effective working relationships with managers, employees, and external providers.
- Support wider People & Talent initiatives and projects where required.
- Provide cover and support across the People Operations administration team to ensure continuity of service.
Knowledge & Experience
- Previous experience in a People Operations, HR administration or HR coordination role, supporting a broad range of operational people processes.
- Experience managing employee lifecycle administration, including onboarding, contract documentation, employee changes, leavers and maintaining accurate employee records.
- Good understanding of UK HR practices and employment processes, with the ability to follow policies, procedures and escalation routes appropriately.
- Experience preparing, checking or coordinating payroll input data, such as new starters, leavers, salary changes, benefits, absence information and payroll adjustments.
- Experience using HR systems/HRIS platforms to update employee data, support workflows, maintain records and produce standard reports; experience with Bob is desirable.
- Exposure to employee relations administration, including preparing documentation, arranging meetings, maintaining confidential case files and supporting process compliance.
- Experience administering employee benefits and learning/training activities, including enrolment, changes, employee queries and maintaining accurate completion or compliance records.
Skills & Competencies
- Highly organised and able to manage a varied workload across onboarding, employee changes, payroll inputs, benefits, training administration and offboarding activity.
- Strong attention to detail, with the ability to maintain accurate employee records, documentation and HRIS data in line with GDPR and internal process requirements.
- Confident managing time-sensitive administration, including preparing documents, tracking actions, meeting deadlines and escalating risks or delays appropriately.
- Good working knowledge of HR systems and Microsoft Office, with the ability to use workflows, reports and data checks to support efficient People Operations delivery.
- Clear and professional communicator, able to respond to first-line employee and manager queries with accuracy, discretion and a customer-focused approach.
- Comfortable handling confidential and sensitive employee information, including payroll, benefits, absence and employee relations documentation.
- Collaborative and flexible team player, able to provide cover and support across the People Operations team during busy periods or changing priorities.
- Proactive continuous improvement mindset, with the ability to identify process gaps, suggest practical improvements and support a consistent employee experience.
Additional Information
- This role forms part of a collaborative HR Operations team and requires flexibility to support across all areas of People Operations administration.
- The role holder will be expected to contribute to process improvement initiatives and support the delivery of an excellent employee experience.
- During periods of increased activity, the role will support wider People & Talent operational priorities as required.
-
30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work.
- Competitive Salary: We value your contributions and ensure you are rewarded accordingly.
- Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development.
- Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported.
- Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks.
- Competitive Pension Scheme: Secure your future with our robust pension plan.
- Networking Opportunities: Expand your professional network within your chosen field.
- Geopolitical Insights: Gain unique perspectives on global economic and political trends.
- Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office.
- ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures.
London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.
We encourage applications from all sections of the community.
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
London & Partners is the business growth and destination agency for London – it is our mission to create economic growth that is resilient, sustainable and inclusive.
Our work shines a global spotlight on London; we support the Mayor of London's priorities by promoting London internationally as a leading world city.
