Job Title: Lettings Assistant
Location: London, UK (Office-based with local travel for viewings)
Employment Type: Full-Time
Salary: £25,000 - £28,000 + performance bonus/commission
Role Overview: We are seeking a motivated, organised, and customer-focused
Lettings Assistant to join our team. Based in our London office, you will play a pivotal role in supporting the lettings operations- handling tenant enquiries, conducting viewings, assisting inventory check-in and out report, and assisting smooth administrative workflows from initial marketing to tenancy move-ins. This role is ideal for an ambitious candidate looking to build a career in the dynamic London property market.
Key ResponsibilitiesApplicant & Viewing Management
- Respond promptly to phone, email, and portal enquiries (Rightmove, Zoopla, On the market).
- Register prospective tenants, match them with available properties, and qualify their budgets/move dates.
- Schedule and conduct property viewings across London.
Tenancy Administration
- Progress agreed lets through referencing, right-to-rent checks, and contract execution.
- Coordinate check-in and out inventories.
- Liaise with tenants to collect holding deposits and move-in funds.
Property Marketing & Support
- Assist with taking property photographs and uploading listings.
- Maintain up-to-date applicant records on the company CRM system.
- Provide general administrative support to the Lettings team.
Requirements
- Experience: Previous administrative or customer service experience (property/lettings experience preferred but not essential).
- Skills: Excellent verbal and written English, good interpersonal and negotiation skills, Chinese language skills (Mandarin/Cantonese) preferred.
- Tech: Proficient in Microsoft Office, familiarity with CRM software (e.g., Reapit, Goodlord) is a plus.
- Attributes: High attention to detail, strong time-management skills, and a presentable, professional demeanor.
Pay: £26,000.00-£28,000.00 per year
Work Location: In person
