Do you thrive in a busy environment, enjoy helping people, and have excellent communication skills?
Aspiro Healthcare is looking for enthusiastic Patient Services Advisor to join our friendly and supportive team within the Contact Centre, we have shifts available between Mondays - Fridays, 7.45am to 1.45pm and/or 1.40pm to 6.40pm. You will be a first point of contact for patients as a Call Handler accessing Aspiro Healthcare services by telephone and through digital platforms. You will provide a professional, compassionate and efficient service, helping patients access the most appropriate clinician, service or care pathway.
This is a rewarding front-line role where you will be the first point of contact for patients, helping them access the right care at the right time. Every day is different. You'll be speaking with patients, managing appointments, supporting our clinical teams and ensuring patients receive a professional, compassionate and efficient service.
What you'll be doing
As a Patient Services Advisor, you'll play a vital role in helping patients navigate healthcare services by:
- Answering incoming telephone calls and online patient requests
- Managing appointments, including booking, amending and cancellations
- Supporting patients using our online consultation platform
- Signposting patients to the most appropriate clinician or service
- Handling patient enquiries in a professional and empathetic manner
- Accurately recording information on our clinical systems
- Liaising with GPs, hospitals and other healthcare providers
- Recognising urgent patient needs and escalating appropriately
- Providing information on practice services and healthcare pathways
What we're looking for
We're seeking someone who can remain calm under pressure whilst delivering outstanding customer service.
Essential Skills & Attributes
- Excellent communication and listening skills
- Strong customer service experience
- Ability to multitask and problem-solve effectively
- Good IT skills, including Microsoft Office
- Professional, friendly and approachable manner
- Ability to work independently and as part of a team
- Strong organisational skills and attention to detail
- Commitment to confidentiality and patient privacy
- Adaptable and willing to learn new systems and processes
Desirable
- Experience working within GP Practice or Primary Care settings
- Knowledge of SystmOne
- Full UK driving licence
Why join Aspiro Healthcare?
At Aspiro Healthcare, our patients are at the heart of everything we do. We pride ourselves on creating a positive working environment where colleagues are supported, valued and encouraged to develop their skills.
We offer:
- A supportive and welcoming team culture
- Opportunities for training and development
- A varied and rewarding role
- The chance to make a real difference to patient care
- Modern systems and innovative ways of working
Apply Now
If you're passionate about helping people, enjoy working in a fast-paced environment and want to be part of a team dedicated to delivering exceptional patient care, we'd love to hear from you.
Join Aspiro Healthcare and help us deliver outstanding care and access for our patients every day.
Job Types: Full-time, Part-time
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Sick pay
Ability to commute/relocate:
- Derby DE23 3TX: reliably commute or plan to relocate before starting work (required)
Work Location: In person
