ACCOUNT MANAGER - STRATEGIC ACCOUNTS
Working closely with senior stakeholders both internally and externally, you will help ensure client requirements are met, issues are proactively managed, and service standards remain consistently high. A highly visible role offering significant exposure to senior leadership, strategic client management, and the commercial drivers behind a key account relationship. You will support the successful delivery, performance, and ongoing development of a major client relationship. The role will require travel, including to Manchester, Birmingham and client locations as required.
KEY OUTCOMES & RESPONSIBILITIES
- Support the management and ongoing development of a major strategic client account.
- Build strong, professional relationships with key client contacts and internal stakeholders.
- Act as a day-to-day point of contact, ensuring client queries and requests are handled efficiently and professionally.
- Produce, analyse, and present Management Information (MI), performance reports, and service data.
- Monitor account performance against agreed service levels and contractual obligations.
- Coordinate and track client actions, claims, service requests, and ongoing initiatives through to completion.
- Manage complaints and escalations alongside relevant internal teams, ensuring prompt and effective resolution.
- Attend client review meetings, operational meetings, site visits, and industry events as required.
- Identify opportunities to improve service delivery and enhance the client experience.
- Work collaboratively with Operations, Finance, Claims, Complaints, and other support functions to ensure seamless service delivery.
- Maintain accurate records, reporting, and account documentation.
- Support account planning activities and contribute to the retention and growth of the client relationship.
- Ensure responsibilities specific to your role as detailed within BKH P001 Health & Safety Policy are complied with
- Any other reasonable management request
Pay: £35,000.00-£40,000.00 per year
Work Location: Hybrid remote in Tamworth
