About the Role
Dumfries is home to a growing mix of businesses and professional services, and at Solway Digital & Business Solutions Ltd, we help organisations improve the way they manage digital operations, business processes, and customer services. We believe technology should make work simpler, more efficient, and easier to manage.
We are looking for a Business Analyst who can work closely with clients, internal teams, and technology specialists to identify business needs and turn them into practical solutions. You will analyse workflows, document requirements, evaluate processes, and help deliver improvements that create measurable business value.
Why Work With Us?
The Environment: Our Dumfries office provides a professional and collaborative setting where people can focus on solving practical business challenges.
Business Impact: You will work on projects where your analysis directly contributes to better processes, improved systems, and more effective decision making.
Modern Tools: We use contemporary business analysis, collaboration, documentation, and project management tools to keep requirements and project information organised.
Professional Growth: We support ongoing development through training, knowledge sharing, and opportunities to work across different business improvement projects.
Key Responsibilities
Business Analysis: Gather, analyse, and document business requirements from clients and internal stakeholders.
Process Improvement: Review existing workflows and identify opportunities to improve efficiency, quality, and customer experience.
Requirements Management: Translate business needs into clear functional requirements, process documentation, and user stories for technical teams.
Stakeholder Collaboration: Work with clients, project teams, developers, and business users to clarify requirements and maintain alignment throughout projects.
Data Analysis: Review operational information and performance data to identify trends, issues, and opportunities for improvement.
Project Support: Contribute to planning, testing, implementation, and post-project reviews to help ensure solutions meet agreed business requirements.
What We Are Looking For
Experience: 2 to 5 years of experience in business analysis, process improvement, systems analysis, or a related business technology role.
Analytical Skills: Strong ability to investigate problems, identify root causes, and develop practical recommendations.
Communication: Confident communicating requirements and findings to both technical and non-technical stakeholders.
Documentation: Experience creating process maps, business requirements, user stories, functional specifications, or similar documentation.
Tools: Comfortable working with Microsoft Excel, Microsoft 365, business analysis platforms, and project collaboration tools.
Mindset: You are organised, commercially aware, detail oriented, and able to balance thorough analysis with practical delivery.
Pay: £3,142.00-£4,500.00 per month
Work Location: In person
