We are seeking an experienced, motivated and passionate Area Manager to provide operational leadership across a diverse portfolio of care services throughout Dorset.
This is a permanent position, providing leadership, stability and operational support. The successful candidate will oversee a range of services, including:
- Supported Living
- Extra Care
- Day Services
- Community Reablement
- Bedded Reablement
- Registered Residential Services
Working closely with Registered Managers and service leaders, you will drive quality, compliance, performance and service improvement, ensuring exceptional outcomes for the people we support.
This is an exciting opportunity for a dynamic care leader who thrives in a fast-paced environment and is passionate about delivering safe, effective, caring, responsive and well-led services.
Key Responsibilities
- Provide operational leadership and oversight across multiple services.
- Support, coach and develop Registered Managers and service leaders.
- Drive a culture of high-quality, person-centred care and support.
- Ensure services meet and exceed CQC requirements and regulatory standards.
- Monitor quality, safeguarding, incidents, complaints and risk management processes.
- Support Community Reablement and Bedded Reablement services to achieve contractual and performance requirements.
- Oversee performance within Day Services, ensuring meaningful outcomes and engagement for the people we support.
- Ensure Supported Living, Residential and Extra Care services maintain high standards of care and support.
- Lead service improvement plans and support services requiring additional oversight.
- Monitor occupancy, referrals and service utilisation.
- Analyse operational, quality and financial performance data to drive improvements.
- Build and maintain positive relationships with commissioners, local authorities, healthcare professionals and other stakeholders.
- Support recruitment, retention, succession planning and workforce development.
- Promote continuous learning, accountability and excellence across all services.
- Build and maintain positive relationships with commissioners, local authorities, healthcare professionals and other stakeholders.
- Support recruitment, retention, succession planning and workforce development.
- Promote continuous learning, accountability and excellence across all services.
Key Performance Indicators (KPIs)
Success in the role will be measured through:
- CQC compliance and inspection outcomes
- Quality audit results
- Safeguarding performance and incident trends
- Occupancy and service utilisation levels
- Community and Bedded Reablement performance targets
- Referral conversion rates
- Staff retention and turnover rates
- Reduction in agency usage
- Training compliance and competency completion
- Budget management and financial performance
- Service user, family and stakeholder feedback
- Completion of service improvement plans
About You
Essential
- Significant experience managing multiple health and social care services.
- Strong knowledge of CQC regulations, safeguarding and quality standards.
- Experience supporting and developing Registered Managers and operational teams.
- Proven ability to improve service performance and quality outcomes.
- Excellent communication, leadership and stakeholder management skills.
- Ability to analyse performance data and implement improvement strategies.
- Full UK driving licence and willingness to travel across Dorset.
Desirable
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
- Experience across Supported Living, Residential Care, Day Services, Extra Care and Reablement Services.
- Experience working with local authorities and commissioners.
- Track record of delivering service transformation and improvement.
What We Offer
- Competitive salary
- Car allowance or mileage reimbursement
- Company pension scheme
- Annual leave plus bank holidays
- Professional development opportunities
- Employee Assistance Programme
- Supportive and collaborative leadership team
- Opportunity to make a significant impact across a diverse portfolio of services
Care Dorset launched in October 2022 as a new provider supporting adults across a range of support models and in different settings including reablement, day services, supported living, and residential care.
We are a local authority trading company, wholly owned by Dorset Council, with strong ambitions to innovate and transform our existing services to deliver better outcomes for people as well as growing commercially.
We are people focused. We are genuine. We have integrity. We will develop. We are a team.
These values define our personality. They are our statement about what we stand for and what we believe in, and they are the basis behind the decisions we make every single day. They are the Care Dorset way.
If you are an experienced and ambitious care leader with a passion for delivering exceptional outcomes, developing high-performing teams and driving operational excellence, we would love to hear from you.
