Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RA
Salary: £32,070 to £34,359 per annum (pro rata for part-time) (Pay award pending)
Working Hours: 18.5 hours per week
Contact Type: Permanent
Closing Date: 29th June 2026
Interview Date(s): TBC
Are you looking for a rewarding career where you can make a difference?
Do you want a job where no two days are the same?
Responsible To: FinOps Payments Team Manager - workload and supervision.
CSC A&C Team Leader: Operational/case management + sickness/absence management
About the Role
This is a dynamic and influential role at the heart of adult social care and finance, where your work genuinely makes a difference every day. Acting as a trusted link between Adults & Communities, Finance Operations, providers and partner teams, you’ll help ensure payments, data and decisions are accurate, ethical and centred on the people who rely on our services.
You’ll use your insight and problem‑solving skills to untangle complex payment and charging queries, review and correct support plans, and respond confidently to provider and portal enquiries. Going beyond resolving issues, you’ll empower others — coaching colleagues and providers, promoting self‑support, and helping teams find sustainable solutions that get things right first time.
This role is also about shaping better ways of working. You’ll identify patterns behind payment errors, contribute to process improvements, and support responses to concerns or complaints. With safeguarding, compliance and data protection at the heart of everything you do, you’ll help deliver a high‑quality, accountable statutory service that balances financial integrity with compassionate, person‑centred care.
If you enjoy problem solving, collaboration, variety and making a meaningful impact across services, this role offers both challenge and purpose.
An enhanced DBS check is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement .
About You
To apply for this post, you must have:
- Relevant health/social care qualifications to NVQ Level 3 or equivalent level of experience (as detailed below) and Level 2 or equivalent in Maths and English.
- Relevant experience (paid employment, training or voluntary sector) working with adults in a social care setting and Experience of dealing with complex queries and correspondence
- Substantial, demonstrable and relevant experience of working with a computerised Social Care system
- Knowledge of Adult Social Care policy and practice.
- Knowledge of the issues affecting Providers including contractual arrangements
- Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
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In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Lyndsey Smith, Team Leader Customer Service Centre
Telephone: 0116 305 9373
Email: [email protected]
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .
By applying for this post, you agree to our Terms and Conditions .
