JOB DESCRIPTION
Product Analyst — Payments
As a Product Analyst for Payments at J.P. Morgan Personal Investing, you will play a central role in building the metrics and reporting foundation that enables our Product team to make confident, evidence-based decisions. Payments sits at the heart of our platform — supporting all deposit methods, payment integrations, allocation flows, money out, account structures and client money management for our investments platform. There is a real opportunity here to bring structure and clarity to how we measure and understand performance.
You will work closely with Product Managers, Engineering, Operations and Data teams to define what good looks like, measure it consistently, and communicate it clearly. This is a product role — you will bring a product mindset to everything you do, using data as your tool to drive decisions, surface the right problems, and keep initiatives moving forward. You will be supported and coached to grow into broader product responsibilities as your impact and the function develops.
Our Product team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about building products that make a real difference to our customers' financial lives. By their nature, our teams are solution-oriented, commercially savvy, and have a head for fintech. We work in tribes and squads that focus on specific products and projects — and depending on your strengths and interests, you'll have the opportunity to grow your scope as the function matures
Job Responsibilities
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Establishes and maintains a weekly performance reporting cadence, producing clear and consistent readouts that track indicators, surface trends and flag where attention is needed across Product, Operations and Issue Management
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Translates complex data into clear, exec-ready narratives — communicating what the data is telling us, what to watch, and where to dig deeper — enabling Product Managers to make well-informed decisions, challenge assumptions and prioritise with confidence
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Uses performance monitoring and data analysis to proactively identify patterns and signals that inform product health — contributing to a more insight-led approach rather than reacting to issues after the fact
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Takes ownership of establishing the Payments metrics framework — working in close partnership with the Product Lead to align definitions, taxonomy and data across initiatives and platform areas, creating a foundation the team can trust and act on
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Works with Engineering to ensure data dictionaries are accurate and maintained, leveraging AI tooling to support documentation quality, and partners with Analytics teams where deeper analysis is required — coordinating and owning the output
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Proactively drives smaller initiatives and workstreams end-to-end — working directly with engineers from requirements through to delivery, ensuring outcomes are tied back to measurable performance impact
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Takes ownership of well-scoped work independently, writes clear requirements, and supports testing where needed to maintain delivery pace and quality
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Works with assumptions where hard data does not yet exist — clearly articulating those assumptions, building a baseline view, and iterating as more information becomes known
Builds strong working relationships across Product, Engineering, Data and Operations — contributing across functions and helping embed a culture of data-informed decision making across the product team
Required Qualifications, Capabilities and Skills
Preferred Qualifications, Capabilities and Skills
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Experience with end-to-end product analysis — defining problems, structuring analysis and translating findings into clear product recommendations
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Familiarity with data governance, data quality standards or data dictionary practices from a product perspective
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Exposure to financial services or investments platforms
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Familiarity with financial services governance or regulatory environments
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ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
