**Please Note: This role is not eligible for visa sponsorship**
Ophthalmology Administration Scheduler
37.5 hours per week
Permanent
Salary: £25,760 - £27,476 per annum
Closing Date: Wednesday 8th July 2026
Interview Date: Thursday 16th July 2026 (TBC)
**This post may close early due to high numbers of applications, so you are advised to apply promptly. **
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
#JoinTeamEliot
To provide a comprehensive and confidential administration service, working within the reception and also scheduling patients for surgery in accordance with Departmental, Trust and National standards, policies, and procedures.
Assisting and supporting the Deputy Operations manager and the Service where necessary, in the day-to-day management of their areas.
To act as a source of advice and guidance to the patients and visitors regarding the services provided within Ophthalmology.
To support the Trust in maintaining and improving the patients journey from Referral to Treatment ensuring the booking time does not exceed the National target.
Here at George Eliot our vision to ‘ excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
E ffective Open Communication
e x cellence and safety in everything we do
C hallenge but support
E xpect respect and dignity
L ocal health that inspires confidence
Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.
If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme – find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme
Deal with all telephone calls relating to Ophthalmology appointments including dates for surgery and booking system, ensuring all calls are dealt with in a polite, pleasant, and professional manner.
Greet patients, check, and update details including ethnicity on the PAS a according to the data quality standards and the Patient Access Policy.
Direct patients to the appropriate area.
Booking of all patient’s appointments in line with the National time targets for diagnostics.
To act as a first point of contact for dealing with enquiries and take the necessary action, liaising and effectively communicating at all levels using written, oral, and electronic methods.
To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
To continually contribute to patient and business improvement agendas. This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement.
To assist with the implementation and maintain an efficient office management system/procedure to enable the Department to optimise their standards of service.
Support team members. Providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
Ensuring ALL patients are on a relevant access plan.
Schedule patients for elective surgery.
Ensuring all patient notes are prepared and are available for the day of surgery.
Managing the generic mailbox and actioning within a timely manner
Contacting patients to inform them of short notice clinic and or theatre cancellations/reschedules.
To outcome all patient attendances, ensuring that all patients have either been reappointed, discharged, DNA’d or added to the waiting list in accordance with agreed procedure.
To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request.
Support the areas with ad hoc admin duties.
Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately.
To open and sort post daily and take appropriate action.
To correct any operator errors with the PAS system including the RTT status following protocol.
To undertake any other duties as appropriate to the role.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
