Housing Support Officer
Location: Barrow and Penrith
Salary: £14,917.50 per annum
Job Type: Part-time, Temporary, 6 Months
Working hours: 22.5 hours per week, worked across three days. Hours are 9:00am to 5:00pm, with flexibility regarding which days are worked.
Reporting To: Housing Manager
About the Role
We are looking for a compassionate and motivated Housing Support Officer to join our team and deliver a high-quality, person-centred service to vulnerable adults. You will support tenants to maintain safe, secure and sustainable tenancies while promoting independence, wellbeing and social inclusion.
Key Responsibilities include:
Tenant Support & Engagement
- Provide tailored, person-centred support based on individual needs, sometimes complex needs including homelessness, substance abuse, mental ill-health
-
Develop and review support plans, including risk assessments
-
Support tenants to build independent living skills
-
Support access to specialist and community services
-
Build professional relationships based on trust and respect
Housing & Tenancy Management
-
Manage a caseload of tenants and support tenancy sustainment
-
Support with rent, benefits, budgeting and preventing arrears
-
Respond to anti-social behaviour and tenancy breaches
-
Conduct property inspections and maintain standards
-
Prevent evictions through early intervention
Safeguarding & Risk Management
-
Identify and respond to safeguarding concerns
-
Complete risk assessments and implement control measures
-
Maintain accurate and confidential records
-
Follow health and safety procedures
Multi-Agency Working
-
Work with local authorities, healthcare providers and partners
-
Attend meetings and advocate for tenants
Compliance & Administration
-
Carry out health and safety checks and inspections
-
Coordinate property maintenance with contractors
-
Maintain accurate records and reports
About You
- Experience of working with vulnerable adults or in housing/support
-
Knowledge of housing management or tenancy sustainment
-
Understanding of safeguarding and risk management
-
Strong communication and interpersonal skills
-
Ability to manage a caseload effectively
-
Good IT and record keeping skills
-
Person-centred, compassionate and empathetic
-
Strong team player
-
Honest with integrity and confidentiality
-
Resilient and professional
Additional Requirements
-
Satisfactory DBS check
-
Driving licence and access to a vehicle for business purposes
-
Flexible to meet service needs
Company Benefits
-
Business mileage paid at the rate of £0.55 per mile
-
5 weeks holiday plus bank holidays, increasing with length of service
-
Matched pension contributions
-
Independent Financial Wellbeing service
-
Health Care cash plan with Medicash
-
Life Assurance cover equivalent to 1 years salary
-
Company sick pay after 1 years service
-
Paid time off for medical appointments
